Thursday 6th May 2021
For all customers due to pay their balances, our Travel Team will be contacting you by phone or email, to discuss your booking arrangements. We are working in departure date order and currently working on bookings due to depart up until the 29th July 2021.
If you are due to travel after this date, please be patient, you will be given time to consider your options before your balance is due, but we are unable to advise further until then, around 11-12 weeks before travel.
Please kindly refrain from calling us until we have contacted you. Our dedicated Travel Team are handling a huge volume of bookings and devoting more resources towards helping customers in departure date order with booking queries and amendment requests and are doing our absolute best help during these difficult times.
At the time of writing, UK Government restrictions continue to prevent overseas travel for non-essential purposes, such as holidays and leisure, until 17 May. We believe that on or before the 10 May, the UK Government will confirm its plans to introduce a traffic light system for overseas travel. Until then, we are unable to confirm what will be required by the Government and for which destinations or countries with regards to tests, passenger locator forms, vaccination certificates, quarantine etc. etc.
We would encourage you to read the following and remind you that UK government and/or FCDO restrictions on flying and holidaying overseas remain changeable at short notice.
· UK quarantine measures: https://www.gov.uk/uk-border-control
· Global Travel Taskforce sets our framework to safely reopen international travel – GOV.UK ( www.gov.uk )
· COVID-19 Response – Spring 2021 (Summary) – GOV.UK ( www.gov.uk )
· FCDO/Government/destination advice: https://www.gov.uk/foreign-travel-advice
· Passenger Locator Forms (PLF) for customers returning to the UK: https://www.gov.uk/uk-border-control/before-you-leave-for-the-uk
· Guidance Information: https://www.gov.uk/provide-journey-contact-details-before-travel-uk
· Villa Plus FAQ page: https://www.villaplus.com/faq
· Masks must be worn at all times, unless eating or drinking.
N.B. Continue to visit this page for further updates
We continue to devote resource to contacting affected customers in departure date order, using our expertise to help customers rearrange holidays. Where possible and subject to airlines, terms and conditions, this will be done without fee, only any difference in air fares and / or villa prices will be payable, however, there may be some exceptions.
Subject to developments around the impact of Covid-19 and / or further destination changes made by the FCDO, we reserve the right to amend our published information at short notice.
Following the latest Government announcement on 9th April 2021, we are hopeful travel will resume from the 17th of May with an understanding of which destinations will be on the green list from the 10th of May 2021.
Please note that we do not receive any prior notices on guidelines from the Government, only what is currently in the public domain.
We are also aware of the reports regarding international travel not being able to take place until July 2021, with a £5,000 fine for anyone who travels internationally (excluding essential travel).
This regulation is due to be reviewed when the Government will provide more clarity on international travel resuming from the 17th May 2021. Should this happen, the recently introduced regulation will be removed.
Our dedicated Travel team is devoting more resource towards contacting customers in departure date order when paying their balance to discuss the options available to them.
Please refrain from calling as we will be in contact with you. Thank you for your patience.
Our teams are currently handling booking arrangements for customers due to travel in May as a priority. Please do not contact us if you have a booking due to depart in the future, as it is simply not possible to definitively advise whether your holiday can proceed or not, due to the fluidity of the situation.
Circumstances remain fast moving and complex. Please continue to visit the Coronavirus Update page for regular updates and we will contact you individually as soon as possible to advise further about your holiday.
Subject to developments around the impact of Covid-19 and / or further destination changes made by the FCDO, we reserve the right to amend our published information at short notice...
Please read our Coronavirus FAQ's below for information on Passenger Locator forms, which you will need to complete in the destinations shown, prior to your departure date, along with other entry requirements, once international tourism travel resumes. UK residents will also need to complete a Passenger Locator form before your return to the UK and comply with the Government's published procedures for any PCR testing and any hotel quarantine requirements.
PCR TEST REQUIREMENTS 2021: Once international tourism and travel resumes, please ensure that you read our FAQ guidance below on the regulatory requirement for members of the travelling party to obtain positive PCR test certification prior to departure, as failure to have valid ceritication with you, may impact your travel arrangements.
We continue to work long hours to help our customers get away on holiday, working very much in departure date order only. We will be liaising with customers by phone and/or email.
Please note that a limited number of phone lines will be open from 9 am to 6 pm Monday to Friday, until further notice.
1 ) What are my options if I’m due to pay my holiday balance?
Customers due to pay the final balance of their holiday will be contacted in departure date order by our Travel Team to discuss options via phone and/or email. Please be patient if you have a holiday booked, but are not yet due to pay your balance - we will contact you beforehand.
2) What are my options if I have a Package booking and there are no restrictions on British nationals for overseas travel, but travel to, or access to the location of my villa is currently restricted or prohibited by local or national authorities to that country or region?
If you've booked a flight inclusive package holiday with us, then you're protected under the current Package Travel and Linked Travel Arrangements Regulations 2018. This means we can offer a refund, an alternative destination, or a deferred 2021 travel date. If we are unable to source an alternative destination or defer your travel date, you will be entitled to a full refund of the monies you have paid to us.
3) What happens If I have booked villa accommodation only and cannot travel ?
If Villa Plus can still provide the villa in your booked destination, then we would not issue any refund as your legal contract with us can be fulfilled. You should contact your travel insurer to check if your policy cover. To check what rules apply in devolved regions, please refer to the FCDO advice: https://www.gov.uk/foreign-travel-advice
4) How will I know if I can go on holiday?
If your original holiday plans remain unchanged then we will either email your travel documents to you, or give you access to these via our online portal. * IMPORTANT NOTICE Due to the logistical considerations around Coronavirus Covid-19, from July 2020, we began manually issuing ticketing information to customers and therefore our stated timescale decreased. Ticketing documents will be sent approximately 3 - 7 days prior to your scheduled departure date.
5) Complaints and Refund Timings for Tour Operators and travel businesses - ABTA Code of Conduct Advice
Due to the impact of Covid-19 on travel businesses, ABTA has temprarily relaxed some of its Code of Conduct rules and provided guidance for the public on its website: https://www.abta.com/about-us/code-of-conduct
6) What if I've booked other elements to my holiday?
If you have made your own arrangements, such as flights, car hire, airport parking, transfers or hotel stop-overs, direct with a company other than Villa Plus, then you will need to speak to the service provider / airlines that you made the booking with. They will have their own policy in regard to how they manage these claims. You should also contact your Travel Insurers.
7) What if I decide I don't want to travel?
Please review our information above for the latest update. If holidays continue to operate, your holiday will be subject to normal booking conditions and cancellation charges will apply. If your party is 'disinclined to travel' or has medical considerations, you should contact your Travel Insurers for their guidance on your policy cover.
8) I have a trip booked but no insurance. Can I buy it now?
Whist you can still purchase Insurance, please note that most major Insurers, including ANY new policy that you purchase through Villa Plus, suspended new policies offering travel disruption cover due to Coronavirus (COVID-19/SARS) & related viral illnesses with immediate effect, from 14th March 2020.
9) If I am unable to travel, am I entitled to compensation?
You won't be entitled to any compensation, as the reason for the holiday not continuing, is outside the control of Villa Plus.
10) Can I make a package holiday booking with Villa Plus?
Villa Plus stopped selling package holidays on 23 October 2020 because our ability to display the widest choice of flights at the best prices to our customers was no longer possible due to airlines and flight providers preventing this through technology. This was as a result of the global pandemic. Therefore, Villa Plus is a curated provider of quality villa holiday accommodation and we ask customers to source flights themselves.
Customers that book a villa and transfer with Villa Plus will benefit from curated and consistent product and service levels, but these bookings are not classed as a non-flight inclusive package holiday and Package Travel and Linked Travel Arrangements Regulations 2018 (PTRs) will not apply.
11) The rules on Passenger Locator Forms ( PLF ) - travellers will need to complete these where required, along with any destination health / PCR tests, BEFORE departure to destinations.
We expect that entry regulations will remain in place throughout 2021 for all European destinations we feature and it is likely that each country will have specific health entry requirements for all tourists and travellers.
As international tourism has yet to re-start, we are currently providing links to the FCDO guidance for each country we feature in our programme. As countries re-open, we will provide more detailed information relating to entry requirements.
SPAIN & CANARY ISLANDS - https://www.gov.uk/foreign-travel-advice/spain
Information updated: 22nd March 2021
IMPORTANT NOTE: All customers are recommended to have appropriate travel insurance in place, from the time of booking their holiday and you are required to either take out our travel insurance or to arrange a policy that provides similar or greater cover..
Villa Plus are ABTA members and are ATOL protected. ABTA also provides assistance and we abide by their Codes of Conduct. Flight inclusive package holidays booked before 23rd Oct 2020 with Villa Plus are protected under our ATOL licence.
ABTA additionally provides general information and advice to consumers regarding Coronavirus, which can be found on their website: https://www.abta.com/news/coronavirus-outbreak
General queries about your travel arrangements with us can be found in our website FAQ section.
We encourage customers to check our website for the latest travel news and remain grateful for their patience and understanding.