Villa Plus FAQ - Find a villa, manage a booking & arrival info
ESSENTIAL TRAVEL INFORMATION

Many EU countries are ahead of the UK in re-opening local amenities and we recommend that you check your destination country for the latest advice on access to local amenities, quarantine regulations and local variations around the wearing of masks or face covers ( which MUST be carried by travellers at all times, as many countries are issuing fines, if these are not worn in the stated areas. )

As per the UK Government's further announcement on the 3rd July 2020, please remember to check advice regarding the latest UK quarantine measures for travellers arriving into the UKhttps://www.gov.uk/uk-border-control

IMPORTANT NOTE:

From the 1st July 2020, some EU countries have introduced a mandatory Passenger Locator Form ( PLF ) which must be completed either 48 or 72 hours prior to your arrival in the country, so please check the FCDO advice for your specific country of travel which will provide full guidance instructions. Currently, the following applies:

GREECE - all UK travellers over the age of 18 must complete the PLF form - children under the age of 18 may be added ( at the top of the form, before submitting ) to a parent’s form. Forms must be submitted 24 hours prior to departure.. Failure to do so in advance may result in your carrier not allowing you to travel, or a 500 Euro fine on arrival and the Greek authorities not allowing you to enter the country.: https://travel.gov.gr/#/

From October 24th 2020, masks must be worn at all times, unless eating or drinking.

ALL SPAIN - all UK travellers including children must complete the passenger travel form at least 72 hours before travel, failure to do so in advance may result in your carrier not allowing you to travel. The form must be completed for all members of the party travelling, otherwise you may be denied entry to the country: https://spth.gob.es/. All travellers including children, must have a Covid-19 PCR test carried out 72 hours prior to their departure. The results must be in the form of a certificate, online results, or on paper and must show the date and time of completion, the identity of the person subject to it, their passport number, the issuing laboratory and the negative result in COVID-19. You'll be issued with a QR code whch must be shown at border control. Only Negative PCR, dated test results will be accepted.

SPAIN - CANARY ISLANDS - all UK travellers including children must complete the passenger travel form at least 72 hours before travel, failure to do so in advance may result in your carrier not allowing you to travel. The form must be completed for all members of the party travelling, otherwise you may be denied entry to the country: https://spth.gob.es/ From the 13th November 2020, all UK travellers 6 years and over, must have a Covid-19 PCR test, carried out 72 hours prior to their departure. The results must be in the form of a certificate, online results, or on paper and must show the date and time of completion, the identity of the person subject to it, their passport number, the issuing laboratory and the negative result in COVID-19. You'll be issued with a QR code whch must be shown at border control. Any traveller not complying with this directive, will be asked to attend a local testing station to have this test carried out by the local authorities at the travellers' expense and they will be required to comply with the local authorities instructions., should this test prove positive. In addition, all travellers must upload and keep active during your stay and for 15 days after your return, the mobile app Radar Covid contagion alert: https://www.gobiernodecanarias.org/principal/coronavirus/radarcovid/

CYPRUS - all UK travellers from the age of 12 years upwards are required to complete the required forms before travel - Children under 12 years old do not require to be tested in order to travel to Cyprus.. Failure to do so in advance may result in your carrier not allowing you to travel. AS per the FCDO travel advice: https://www.gov.uk/foreign-travel-advice/cyprus/entry-requirements. all travellers are required to take a coronavirus Covid-19 test before travel to Cyprus and will need to have received negative PCR test results back within 72 hours of their travel departure date. These test results must be presented to the local authorities / border staff, on entry to the country and can be in the form of an email or SMS, but must show the date and time the test was carried out and the type of test ( PCR. ) From the 1st August 2020, the UK moves into Category B for Cyprus visitors and prior to travel, all UK travellers must must complete the country entry form on the following link and provie any Covid-19 results requested: https://cyprusflightpass.gov.cy/

Please be aware that from October 24th 2020, new rules have been introduced in Paphos and Limassol: masks must be worn at all times, unless eating or drinking. Prior to 09:00 hours, only people with mobility considerations or the over 60's are permitted to shop in sypermarkets/ pharmacies and banks. A curfew has been introduced between 23:0 hours to 05:00 hours and restaurants and bars will close at 22:30 hours. The Cypriot authorities have announced additional measures for the districts of Limassol and Pafos from 8pm on 12 November until at least 30 November. This includes a ban on travelling to/from and between the two districts, except for permitted, exceptional reasons. A night-time curfew is in place in the districts of Limassol and Pafos, between 8pm to 5am. In other parts of the Republic of Cyprus the curfew is in place between 11pm to 5am. Failure to comply with these restrictions may result in a €300 fine.

PORTUGAL - All UK travellers ( adults and children ) must complete a Passenger Locator form prior to travel and print this, to show to your airline and to the border officials once you arrive in your destination.

ITALY - All UK travellers ( adults and children ) must complete a Travelller Declaration Form prior to your travel, to be given to the border officials once you arrive in your destination. Please refer to the FCDO advice for the latest guidance on testing and documents: https://www.gov.uk/foreign-travel-advice/italy

UK - All travellers returning to the UK after a stay overseas also have to complete a PLF form - advisory details can be found on UK Government wesbite on the following link: https://www.gov.uk/provide-journey-contact-details-before-travel-uk. The UK Passenger Locator Form (PLF) will need to be completed 48 hours before re-entering the UK for all passengers: https://visas-immigration.service.gov.uk/next

Travellers from non-UK countries must check the desinaton entry instructions applicable for their specific country of origin.

Please remember to carry a copy of your booking, flight and travel documentation with you, as you may be asked to produce this by local authorities.

Please ensure that your party wears masks where local regulations require this - Greece and Italy requires masks to be worn at all times in public places, unless dining. Remember to check our FAQ's for essential safety measures in place in our destinations, before you travel. All travellers may be subject to medical tests on arrival in their destination country and will be subject to the safety precautions in place.

Searching for a villa is easy. If you know the name of the villa you wish to book, please enter the villa name using the “villa name” tab on the home page. Alternately, use the search bar where you can select the relevant option from each section on the search bar and click the ‘Search’ button.

• Adults: Anyone aged 16 or above

• Children: Children must be aged between 2 and 15

• Infants: Infants are babies aged 23 months or under

Yes. Our website shows live availability and is up to date with the best available price shown.

We are sorry, but Villa Plus no longer offer Flight Inclusive Package Holidays. For maximum choice and flexibility, please choose from one of our fantastic hand-picked, curated villas and then source your own flights.

If you have previously booked a Flight Inclusive Package Holiday and are yet to travel, please be assured we have retained our CAA licence and your booking remains ATOL Protected.

Our villas have set changeover and arrival days and can be booked for either 7, 14, 21 or 28 nights. You are welcome to arrive later or leave earlier to accommodate your villa dates, however no refunds will be given for any days the villa is not occupied for your selected holiday period.

All of our villas can be booked for 7, 14, 21 or 28 nights. If you wish to stay in a villa for 10 nights, then please just book the villa online for 14 nights

Once you have made your booking, please email us to let us know who will be staying at the villa for a shorter time. This is so we can let our in-resort team know who will be staying at the villa when.

An additional Z bed can be added, dependent on the destination. This is an additional cost of £30.00 per week and are adequate for under 15 years old only.

You can view the live availability and cost on each villa, via the “availability tab.” For example, to view availability for the Villa Altis Park, please click

When booking a holiday with 12 or more weeks until you travel, a deposit will be required. The deposit required will be 20% of the villa cost. If you book a holiday due to depart within 12 weeks, then full payment is required at time of booking.

The accidental damage waiver (normally around £22 per bedroom) is a non-refundable charge which is there to protect you from any additional charges caused by accidental damage. For full details, please view our Booking Conditions here

If you need to check a villa is suitable for your needs, please tick the “villa suitability” check box during the online booking process, for any passengers who you feel will need to have the villa checked. When we receive your booking, we will email a form to the lead passenger which must be completed and returned to SpecialAssistance@villaplus.com. We will then check with our overseas team to ensure the villa is suitable for your needs. Please note we cannot be liable for any transportation that you may have booked separately should the villa be unsuitable for your requirements.

No, sadly, we cannot hold a villa on option for you.

You can book a twin-centre holiday with Villa Plus. Please submit a booking for one week, then call our reservations team to request and add the additional villa. 

We do not take bookings over the phone and need you to complete the booking pages online. Please refer to our FAQs  https://www.villaplus.com/faq to answer any questions you may have. If you have not found the answer to your question here, please contact our Travel Team who will be happy to help.

Firstly, congratulations ! Infants can be added to the booking, along with a cot at the cost of £20.00 per week, this can be added on your MyVillaPlus portal.

To confirm your booking we just require first names and surnames as they appear on your passports. Middle names, and special characters such as apostrophes or hyphens are not required.

A Villa Plus are members of ABTA, our membership number is Y6093 and we abide by the ABTA Codes of Conduct. For more information, please click here Additionally, as a condition of booking with Villa Plus, you are required to take out our travel insurance or to arrange a policy elsewhere that offers similar or greater cover.

Applicable to any new TIF Group policies purchased on or after 16th March 2020

*Please note, our policies do not provide cover for cancellation, abandonment or curtailment claims if the Foreign, Commonwealth and Development Office (FCDO) advises against all or “all but essential” travel.

Our policies will also not cover any claims caused by or relating to Coronavirus, COVID-19, Severe Acute Respiratory Syndrome (SARS-COV-2), any mutation of Coronavirus, COVID-19 or SARs-COV-2 or any pandemic or fear or threat of any the above. We also cannot cover any claims relating to any fear or threat concerning these viruses. This general exclusion applies to all sections of cover except for the Emergency Medical Expenses section.

Please review our policy details: https://www.villaplus.com/extras/travel-insurance

A starter pack provides you with basic essentials and sufficient food for a light snack. Typically included are:  milk, bread, tea and coffee, juice, pasta, tomato pasta sauce, mineral water and a bottle of wine.  matches, bin bags and washing up liquid are also included. You can add a starter pack when booking a holiday online. The £35 cost of the starter pack also includes a small purchase and delivery charge as well as the items and can add to your booking, up to 48 hours before travel. Please note that we are unable to change or add contents to the starter pack.  If you have booked a Very Villa Plus villa, a starter pack is included in the cost of your holiday.

You will need to bring your own child seat in some destinations when booking private transfers. Child seats will be provided in all destinations provided they have been requested at the time of booking a car. Please note that the driver will ask you to fit and secure these child seats to your satisfaction. Click these links to find out more about car hire and transfers in all our destinations.

We only acccept GBP Sterling as payment for your booking

Balances are due 12 weeks before your departure date. We will send you a reminder email of your balance two weeks prior to the balance due date. You will be able to see the date your balance is due during the booking process as well as on your holiday invoice.

You can pay your balance using the link on your balance reminder as well as in the covering email of your invoice.

For security reasons we do not take balance payments automatically. We will remind you of your balance 2 weeks prior to the balance due date and this can be made via a payment link on your invoice.

Yes, they can. You can pay an amount of your choice as regularly as you would like to up until your balance due date. This can be done via the payment link on your invoice.

Yes, you can redeem your voucher online by entering the code on the email you received with the voucher details.

The following terms and conditions of use apply to these Non-package Villa Only Vouchers:

  • The voucher is valid for 3 years from the date of issue.
  • It can be redeemed against villa accommodation only.
  • It has no cash value, no transferable cash value and no refund will be given if a villa for a lesser amount is booked. 
  • It is not transferable to 3rd parties and cannot be sold, donated or used as a promotional gift.
  • The voucher is single use only and cannot be used in conjunction with any other voucher or offer.
  • This voucher is issued on a goodwill basis and does not relate to any booking made with Villa Plus Ltd., before the date of issue.
  • This voucher is not covered by ABTA’s scheme of financial protection.
  • Booking amendments can be made as per our regular booking conditions, but if the booking is subsequently cancelled, no refund or further voucher will be issued.

Villa Plus rarely offer a discount code or voucher code. However, please note these are always promoted through us at Villa Plus, never via 3rd party sites. For more information please click here.

1a). The new regulations ( The Package Travel and Linked Travel Arrangement Regulations 2018 ) only apply to holiday travel arrangements booked on or after 1st July 2018. If you have booked a package holiday before 1st July 2018, your package holiday will be covered by previous regulation. Please note that Package holidays are not available to book with Villa Plus on or after 23rd October 2020.

1b). A package holiday can come in many different forms and can be sold in different ways – for example, a ‘ready-made’ package where the different travel services are put together for you by Villa Plus and offered at a single price, for example a Flight and Villa (with ATOL certificate), or a Villa and Car hire (without ATOL certificate)

1c). A package holiday has both Legal and Financial protection.

Key Points:

A package holiday is a combination of at least two diverse types of travel services, which are listed below:

transport (such as a flight)

accommodation(such as a hotel, villa or apartment)

car rental

Or a tourist service (such as a transfer) where this is a significant part of the holiday, where the value of the tourist service accounts for 25% of the combination with one of the above travel services.

If your Package Holiday includes a flight you have the legal protection of the Package and Travel Regulations 2018 and you will be issued with an ATOL certificate along with the protection that affords.  

If your Package Holiday does not include a flight (i.e. Villa only accommodation with Car hire) you will not receive an ATOL certificate but you have the legal protection of the Package and Travel regulations 2018.  

If your holiday includes villa accommodation and private transfer ( a tourist service ) where the cost of the transfer ( tourist service ) accounts for 25% of the combination with one of the above travel services, then it is a Package Holiday without flights or ATOL. You will have the same legal protection afforded by the Package and Travel Regulations 2018. If the cost of the transfer ( tourst service ) is less than 25%, then it is not a Package and does not have the same legal protection afforded by the Package and Travel Regulations 2018.

For more details please refer to our booking conditions: https://www.villaplus.com/booking-conditions

The Uk left the EU at 23:00 hours on 31st January 2020 and is currently continuing talks to achieve Brexit trade deals. The UK is currently in a transition period whereby travelling regulations will remain the same as now and you can continue to travel as you do now, until 31st December 2020.

We are monitoring the situation closely and will update our customers with any new information. Should there be a no-deal Brexit, we have provided some essential information for travellers and will update our website as new information becomes available.

ABTA's website offers general traveller advice around Brexit considerations: ABTA Brexit Advice: Read more

We have prepared our information based on the destinations / countries which we feature in our programme. Should you additionally be travelling to any other European countries, please check the UK Gov.uk website for full details of any changes that may affect you after 31st January 2020.

It has been confirmed that after Brexit, the Uk will have a transition period until December 2020, during which UK drivers can continue to drive without requiring an International Driving Permit / IDP ( available from Post Offices at a cost of £5.50. )

The gov.uk website gives full guidance details:

EU Driving post Brexit: Read More

IDP's: Read More

You won't need a Green Card if you're hiring a car in the EU, as the Car Hire supplier's insurance will cover you.

It has now been confirmed that during the transition period after Brexit, UK Residents will not need a Green Card to drive in the EU using their own cars or cars hired in the UK, which they are taking to the EU.

The UK is currently in a transition period, during which UK registered EHIC cards will remain valid until the 31st December 2020.

All British residents travelling to Europe should also ensure that they have taken out a suitable travel insurance policy for their requirements, especially if travellers have specific medical considerations, as some health-related costs may not be covered, such as non-urgent treatments, ongoing medical treatment or medical repatriation.

Further to the UK's departure from the EU, all flights between the UK and Europe are operating normally.

Britain currently benefits from fixed rates for call, text and internet whilst within the EU and current usage is capped at 50 Euros. These benefits will continue whilst the Uk is in a transition period until 31st December 2020. If you have any specific concerns, we recommend that you check with your provider regarding any fee changes to their charges for using these services.

The UK Government recommends that all British Residents check the expiry date on their passport, as you must ensure that it is valid for the duration of your planned trip.

Check my passport: Read more

Renew my passport: Read more

These rules will apply to all EU countries within the Schengen area. For countries outside the Schengen area ( Bulgaria, Croatia, Cyprus and Romania ) there may be some different entry requirements.

Should the UK leave the EU in a no-deal Brexit scenario: travellers with short stays of 90 days or under, will require a current passport, with valid dates fr the duration of your travel. Border Control staff may require you to show return flight tickets and confirmation that you have sufficient funds available for the duration of your stay.)

Further information can be found on the Gov.Uk website: Read more

The European Commission has confirmed that during the 11 month transition period after Brexit, British Residents will not need a Visa to travel throughout Europe after Brexit until early 2021, when a proposed Visa may be introduced if you are travelling to certain countries. This is called a European Travel Information and Authorisation System (ETIAS) costing around 7 Euros. We will keep you updated on any change to this.

Updated July 2020

This statement is made in accordance with the Section 54 (1) of the Modern Slavery Act 2015 and sets out the steps that Villa Plus is taking to prevent any instances of slavery, human trafficking or forced labour from within our organisation and supply chain. 

This statement is made for the financial tax year ending 31st March 2019. 

Our Business 

Villa Plus is a UK based travel company founded in 1987, operating in multiple European destinations only and selling primarily to a UK customer base. Our supply chains include multiple property partners and their teams, Airlines, Destination Management companies, Tourist and Service suppliers. 

Our Policies on slavery, forced labour and human trafficking 

Our customers and staff are the heart of our business and are our highest priority. We expect our suppliers to operate with the same commitment criteria and integrity to ethical standards and decency for all employees, especially those where legal protection or employee regulations may be less developed and that all employees receive equal and fair treatment under international human rights and are able to work free from exploitation, mental or physical abuse, bullying or coercion. 

Villa Plus welcomes transparency in all its operational procedures and encourages its employees to report or raise any concerns with their Line Manager, Senior Management team, or the Company’s owners and expects its supply chain partners to operate comparable practices. Villa Plus operates a whistleblowing policy designed so that employees and customers who have any concerns can report any suspicion of a breach of their policies without fear of reprisal. 

Due Diligence 

The owners of Villa Plus and senior management team take responsibility to investigate any suspicion of, or direct report of any instances of suspected maltreatment, injustice or illegal practice relating to the Modern Slavery Act. They will work to identify any risk areas within the business and their supply chain and mitigate any potential, suspected, reported risk. Villa Plus operates a strong recruitment policy and conducts eligibility checks to work in the UK for all employees to eradicate any possibility of human trafficking or enforced labour. 

Supplier Code of Conduct 

We will be working with our suppliers to require that they take appropriate steps to maintain fair and safe working conditions for their direct employees and pay the national minimum wage requirement applicable in their respective country. We will also expect them to hold their own suppliers to account for equitable fair employment practices. 

Board Approval 

This statement has been approved by the Board of Directors of Villa Plus Limited, Mr. N. Cooper and Mr. R. Mavani. This statement was issued in July 2019 and will be reviewed and updated annually, on or around 31st March 2020. 

This statement was reviewed on 11th May 2020 - owing to the current cessation of commercial tourist travel, as a result of Coronavirus (Covid-19) our overseas holiday villa tourism programme is on hold. We will recommence our review of due diligence planning with our supply chains, once international tourism is resumed. 

·       Remember - from the 24th July 2020, it is compulsory to wear masks in enclosed areas within the UK: https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own Please ensure you pack hand sanitiser and sufficient masks or face covers & gloves for your party, which will be required in public places & on public transport both in the UK and overseas ( In the UK, children under the age of 11 may be exempt, as may some travellers with disabilities, asthma, specific medical respiratory conditions or cognitive impairments .) Different rules apply acorss EU countries, please check their local information before you travel. If you are using public transport in London, TFL and some coach operators are issuing mask exemption cards for travellers within a listed group - details can be found on the following site link: https://tfl.gov.uk/campaign/face-coverings#on-this-page-2

·       You must check both your airline and departure airport’s websites to clarify time required to complete new health check-in procedures and Passengers Locator forms ( PLF ) if these are applicable in your travel destination and we recommend that you allow additonal time to compete any new processes. Most airports will give details of new precautions in their FAQ website information pages.

·       Most airlines now require that check-in be carried out online in advance and that boarding passes are printed off or downloaded onto phones – this is to allow additional time for navigating departures, new procedures and health checks around Coronavirus Covid-19 precautions

·       Before booking your baggage requirements, please review your preferred airline’s website to check if they have any restrictions on cabin and / or hold baggage.

Once your holiday has been confirmed, we will send you a booking confirmation email and your invoice as well as a link to our post booking management portal, My Villa Plus. If you have booked a flight inclusive package holiday previously you will also receive your ATOL certificate.

Our post booking management portal, My Villa Plus, allows you to access your travel documents which will be made available 10-14 days before departure.*

These include:

• Directions to your villa

• Instructions on how to access and secure your villa

• Contact numbers of your in-resort representative

• Private transfer information (if booked)

• Car hire voucher (if booked)

Due to the current circumstances and logistical considerations around Coronavirus Covid-19, we are manually issuing ticketing information to customers and therefore our stated timescale has decreased. We will now send your ticketing documents approximately 3 - 7 days prior to your scheduled departure date.

We will send you an email requesting your passport details 42 days prior to departure. For certain destinations it is a legal requirement to provide the local authorities with your passport information for all passengers travelling on holiday. Failure to provide us with the passport details prior to departure may result in a delay receiving your final travel documents.

If you have booked a flight inclusive package holiday, you will be able to view and download your ATOL certificate, as well as your instructions on your flight check-in and adding extras (e.g Seats, meals) on the airline portal directly.

For certain destinations, it is a legal requirement to provide the local authorities with your passport information for all passengers traveling on holiday. You can add this information within the airline portal.

If you are flying with Easyjet, Ryanair and Jet2 you must check-in online prior to travel. If you have booked a flight inclusive holiday with us, details on how to do this can be found on our post-booking management portal, My Villa Plus. Once your booking has been confirmed you will receive a link to access this portal.  

As a legal requirement, passport details of all members of your party must be submitted to the Local Authorities in your holiday destination before you travel. This process is equivalent to a hotel check-in service. Once you provide this passport information to us, our resort team will pass these details to the local authorities on your behalf. This information is separate to the Advanced Passenger Passport ( API ) Information provided to your airline as part of your check-in process.

Advanced Passenger Information, is passport information for all passengers required by your airline prior to travel. Airlines such as TUI, Easyjet, Ryanair, Jet2, Norwegian, Flybe and Aer Lingus all require this.

If you have booked a Flight Inclusive Holiday with us previously, you can see when this needs to be provided by following the "Manage Your Flights" section in the post-booking management portal, My Villa Plus.

Yes. Advanced Passenger Passport Information (API) is required by your airline prior to travel. Local Authorities require passport information for all members of your party as a legal requirement. Passport information required by Local Authorities is similar to information given when checking into a hotel.

Car-hire

·       car hire vouchers must be presented for pre-booked cars

·       masks must be worn all times when in contact with car hire staff & social distancing will be in place

·       only the lead named driver on the voucher will be authorised to enter the car hire office to complete the hire contract

·       any local payments must be made by card only

·       hire cars will be cleaned between each rental, by the supplier

Transfers

·       transfer vouchers must be presented for pre-booked transfers

·       masks must be worn all times when in the transfer vehicle & socially distanced queuing will be in place

·       passengers will not be permitted to sit in the front seat of the vehicle with the driver, who will be masked

·       only a limited number of passengers will be permitted in vehicles

·       transfer vehicles will be cleaned between each rental, please ask the driver

Taxis & Public Transport

·       masks must be worn all times when in vehicles. Socially distanced queuing will be in place

·       passengers will not be permitted to sit in the front seat of the vehicle with the driver, who will be masked

·       only a limited number of passengers will be permitted in vehicles and on some public transport

·       payment by card may be preferred, so it’s advisable to carry both cards and cash when using taxis and public transport

·       taxis will be cleaned between each rental, please ask the driver

·       if you are using public transport, it will be mandatory to wear masks or face covers and you could incur a fine if you fail to do this. Public transport may be operating some restricted timings and passenger capacity volumes

PLEASE NOTE: Some countries are imposing limits on the number of passengers in taxis and transfer vehicles – as general guidance, these are the most common rules currently in place, but there will be variations between countries:

4/5 seater - 1 or 2 passengers ( where 1 passenger needs assistance ) + driver

6/7 seater - 2 or 3 passengers + driver

8/9 seater - 3 or 4 passengers + driver

Middle names are not required. Only first and last names are required. They must however match your passport exactly. Hyphens are not required on documents. 

Please check your Departure and Arrival airports, to ensure you are aware of their social distancing and check-in processes around Coronavirus Covid-19 and remember to wear a mask at all times, subject to guidance.

·       masks will be mandatory at all airports, both in the UK and in overseas airports, so please ensure that your party wear these as per the guidance in place and have sufficient masks for your holiday and travel journeys ( children under the age of 6 may be exempt, as will some travellers with specific medical respiratory conditions )

·       Strict social distancing will be in place and many airports have implemented body temperature checks / thermal scanning and visual health assessments, so you will need to allow longer to go through the airport check-in processes

·       Some countries will also require you to provide the following inforrmation: contact information and any history of exposure to COVID-19. Any traveller who presents symptoms, or fails one of the above requirements is likely to be seen by a health professional.

We do indeed; there are dedicated service centres at each of our destinations for round the clock support, meaning your villa representative is just a phone call away. Any advice, assistance or visits can easily be arranged. Contact numbers will be in the travel documents sent to you prior 10 - 14 days to departure* or can be accessed and downloaded via our online portal and will also be displayed in the villa.

* Changes due to Covid-19 - in some instances, there may be a delay whilst your documents are processed so you may receive these 2-3 days prior to travel during the pandemic.

We do not provide that service. However, you will have our representatives contact details on your documentation should you need any advice or assistance.

You can check in to the villa at 4pm, although it should be noted that you can drop your bags off* if you wish to go and start to enjoy your day as the maids may still be cleaning should you arrive before 4pm.

* IMPORTANT - please note that during the 2020 season, we can no longer offer early bag drop due to coronavirus cleaning preparation protocols. We will advise when this service becomes available again.

The keys are in a lock box at the villa. The code and location of the box will be in the travel documents which you can download 10-14 days prior to departure.

There are dedicated service centres at each of our destinations for round the clock support, meaning your villa representative is just a phone call away. Contact numbers will be in the travel documents which have been sent to you prior to departure or accessed via the MyVilla Plus online portal. ) Don't forget to take your travel insurance policy details!

10am is the check-out time. Whilst it is not possible to extend your check-out time, our in-resort team may be able to advise of a nearby location where you can safely store your baggage. Any charges for this facility are payable locally and do not form part of your contract with Villa Plus. We regret that we are unable to provide a late check-out.

Unfortunately, we do not offer a late check-out/early check-in as its already a short turnaround time to ensure the villa is ready for your arrival.

We are sorry, but Villa Plus no longer offer Flight Inclusive Package Holidays. For maximum choice and flexibility, please choose from one of our fantastic hand-picked, curated villas and then source your own flights.

Extra guests can be added at a later date, so long as the villa occupancy is not exceeded. For all bookings an amendment fee of £10 per person will be charged, when adding extra guests.

Travel cots, cot linen and high chairs are provided at an extra cost. This is £20 for the full week for a Travel Cot and £10 for the full week for a Highchair. A manufacturer's EU regulation mattress is provided in all travel cots as standard. Cot linen is provided and all travel cots and high chairs all meet EU standards.

An extra bed can be provided in all destinations apart from Mainland Spain and the Balearics depending on the occupancy. This is usually a fold-up Z-bed type and more suited to children under 15. There is a charge for the Z-bed of £30 per week.

All optional extras can be added at a later date, subject to availability. These include:

• Starter packs

• Travel insurance

• Car hire and airport transfers

• Cots, high chairs and child gates

• Pool fences

• Z-beds

You can add to or amend your car hire booking by calling our Travel Team. Please click here to view costs and rates. Please note a charge of £15 per week applies when cancelling a car.

We will endeavour to meet your requests, however there are usually administrative costs associated with this. Amending within 12 weeks of the departure date will be treated as a cancellation, please click here to see the cancellation section of our Terms and Conditions.

The changeover days for our villas are not flexible. You are able to book a villa for either 7, 14, 21 or 28 nights and arrive later or depart earlier, but the price will be calculated for the full duration.

Yes, you can add car hire or transfers any time after the booking has been made. please call us on 01727 836686

Yes you can. This is called a starter pack which includes basic essentials and sufficient food for a light snack - this typically includes:  milk, bread, tea and coffee, juice, pasta, tomato pasta sauce, mineral water and a bottle of wine. This can be added up to 48 hours before travel for a cost of £35. Please email info@villaplus.com with your booking reference number and lead passenger name and our team will advise you how this can be added.

Yes you can, however we recommend that you take out insurance at the time of booking or as close to the time of booking as possible. Please email info@villaplus.com  with your booking reference number and the lead passenger name along with the names of people requiring cover and their ages. Our team will give you an insurance quote based on the information you have provided, along with a copy of the policy. For any pre-existing medical condition, please refer to the policy document for a number to declare these to.

Firstly, please refer to our booking cancellation policy here. If you need to cancel, please email info@villaplus.com with your holiday reference number and lead passenger name along with the reasons for your cancellation. One of our team will then advise of the cancellation charges and any refunds (if applicable). When you confirm in writing that you wish to go ahead, we will then cancel your holiday and send a cancellation invoice for your records.

·       If you would like to share a villa on holiday with another household, this is allowed. There are currently no restrictions against this in villa rental properties.

·       If you have an early flight arrival and wish to deposit baggage at the villa, you must call the local office first to ask if this is possible to arrange.  Only 1 member of the party can drop baggage, if the servicing teams are in the process of cleaning the villa and grounds.  No early guest check-ins will be possible during 2020

·       Linen and bath towels are provided. However, unless otherwise stated you will need to take your own poolside/beach towels.

·       Please don’t place used bath or hand towels on the floor, please use a waste bag to put these in

·       There will be a small supply of toilet paper at the villa when you arrive.

·       Extensive villa cleaning will be carried out between each new guest rental period

·       No mid-week cleaning will be carried out during 2020, unless pre-arranged with the resort team who will advise if guests will need to vacate the villa whilst this is carried out.  Guests must pack nappies or sanitary products separately and all rubbish must be taken to the outside bins promptly. Cleaning equipment in villas can be used by guests.

·       Pool cleaning is typically carried out very early morning and we ask that you allow the pool technician to finish fully servicing the pool before using the pool, garden or terraced areas

·       Gardening will be carried out during your stay, please refrain from using the garden until this is completed

·       Due to health and safety reasons there will not be any food or drink for you in the villa. However, you can order a starter pack which will provide you with basic food, water and some housekeeping supplies for your arrival. ( A starter pack provides you with basic essentials and sufficient food for a light snack. Typically included are:  milk, bread, tea and coffee, juice, pasta, tomato pasta sauce, mineral water and a bottle of wine. If you have booked a villa from our Very Villa Plus range, a Starter Pack is already included.

·       Our villas have TV with a mix of terrestrial and satellite TV channels. Where BBC and ITV are available, this will be stated in the villa description under the villa facilities list.

·       You'll be able to see a full list of facilities at your villa (such as WiFi, air conditioning, washing machines, dishwashers, irons and ironing boards) under the villa facilities list under each villa page.

·       Cooking utensils are provided. Where there is a gas BBQ, fuel is provided at no cost. You will be required to provide charcoal for traditional BBQs.

·       Hairdryers are provided at your villa. These are generally found in the bathrooms.

·       Yes, there will be enough outside dining seats and sun loungers for everyone in your party. Sun umbrellas/parasols are also provided.

·       For villas which offer this facility, pool heating is switched off during July and August as the temperature of the water regularly exceeds 28 degrees celsius, the temperature the pool is heated to.

·       There's no need to take your own ping pong bats and balls and pool cues and balls as these are provided at the villa.

·       Pool depths vary from villa to villa. You'll be able to see the maximum and minimum pool depths for your villa under the villa features list on the villa page.

·       Welcome visits – if you have any questions on arrival, please call our local team, who will advise you of the process.

·       If you have a pre-booked a welcome visit, we will contact you in advance to arrange this, as it is likely to be held via skype or an alternative App service

·       If you experience maintenance or appliance issues, please call our local team or Villa Co-ordinator, who will arrange to attend the property with a technician at a mutually convenient time.  Our resort staff and technicians will wear masks and will practice social distancing measures. We ask that only one member of your party meets them and also wears a mask or face cover

·       Supermarkets / mini-markets – most EU countries will require consumers to wear masks and gloves to enter supermarkets and shops and entry will be denied upon failure to comply.  There will be a limited number of customers permitted in a store at any one time. Between 08:00 – 10:00 some stores may only permit elderly or vulnerable customers. Social distancing will apply at all times

·       Restaurants and Bars – many restaurants will operate on limited occupancy to allow for social distancing, it is therefore recommended to make a reservation in advance.  Compulsory use of masks will be required for take-away services.  Card payment is preferred. Venues may request your contact details to comply with contact tracing regulations. Please note that due to the ravel restictions in some countries around Coronavirus / Covid-19 / Sars, some restuarants and leisure facilities may be temporarily operating on reduced hours or have earlier closing times.

·       Beaches – some beaches may be operating restricted opening hours initially.  Social distancing will be in place for all beaches with distancing in place for users who are not part of the same group.  3m spacing between parasols may be in place and there may be timing and number restrictions on parasol rentals.  You may be asked to provide your contact details to comply with contact tracing regulations. Not all beaches will have sun beds and umbrellas set up, alternatives can be purchased in most shops in tourist resorts. No sports activities with 2 or more people, such as ball or racket games are currently permitted.  (except nautical activities, surf lessons and similar sports.)  Some countries have implemented a traffic light system on beaches to indicate occupancy levels:  Green;  low occupancy / Yellow – high occupancy / Red – Full

·       Banks, post office, retail shops, local attractions, cultural properties, theatres, cinemas, parks and zoos – Some may be operating limited hours - specific restrictions will be advised by the venue,  masks will be mandatory and visitor numbers may be limited at times

·       Medical services – GP’s / Hospitals / Pharmacies  – in the majority of countries, only 2 persons per consultation ( or 1 adult with 1 child ) will be permitted. Masks or face covers MUST be worn.  Travellers with existing underlying medical conditions should always carry their medical history and details of any prescribed medication, in case of hospitalisation, or treatment whilst on holiday.   If travellers suspect they may have symptoms of Coronavirus ( i.e. fever, difficulty breathing, a persistent cough ) please call your local resort Villa Co-ordinator or local office, as they will advise the right health facility or number to call. This will also protect you and prevent the possible spread of virus or infection to others.

·       Country Regulations on masks and face covers - please be aware that some countries are stricter than others with regard to the wearing of masks or face covers. In the Balearics ( Majorca & Menorca ) and in France from July 2020, it is now mandatory that masks or face covers MUST be worn in all public areas, streets, shops or public buildings with enclosed areas. ( Exceptions will be made for persons with valid proof of medical conditions, on beaches, pools, playing sports, or whilst consuming food or drink. Children under the age of 6 years are also exempt. ) Failure to comply with the regulations, could incur fines in the region of €100.00 in Spain and €135.00 in France. Always carry a mask or face cover with you.

·       We take all client feedback seriously and use it to ensure our holidays are the best they can be. We will email you a questionnaire where you can leave a review of your holiday a couple of weeks after your holiday. If your feedback is more urgent you can email info@villaplus.com and our team will look into this for you.

This Useful Information, together with the Health & Safety section and Booking Conditions, and where you book your holiday through our website, our Website Terms of Use contained on our website, form the basis of your agreement with Villa Plus Ltd ("we" or "us"). They apply only to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform as applicable as part of our agreement with you. References to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

VP RESORTS villas will have specific information relevant to the complex and their reception team will be able to issue guidance to guests, on request.

·         Transfers from/to the airport and to/from your villa.

·         Starter pack available on request. Each pack costs £35.00 and is suitable for 4 to 5 people.

·         Online and phone payments made by credit (Visa or MasterCard) or debit cards – No charge.

·         Travel/holiday insurance.

·         Hire cars.

Our role is to help you choose a villa and resort that is just right for you and your party. We invite you to ask our experienced and knowledgeable reservations staff as many questions as you need to and to tell us as much as possible about your particular holiday needs. Good research is important in finding the right villa and you can telephone us on 01727 836686 and we will help you through our website. Please find our current opening times here https://www.villaplus.com/contact-us . We will be closed on Easter Sunday and Christmas Day.

Our pricing structure is such that on some occasions, a larger villa compares favourably in price with a smaller villa. Visit our website at www.villaplus.com , which will greatly assist in increasing your choice of villas without necessarily increasing the price. Alternatively, please telephone us and we will discuss the options to help you make the right choice.

Your travel pack will be e-mailed to you approximately 14 days prior to departure. This will include villa directions, all vouchers for purchased items, security codes and any further holiday information you will need. Please check your junk/spam box and please print all documents and take them with you.

If you book a villa only and make your own travel arrangements, we will be pleased to take your booking on that basis - visit www.villaplus.com for villa only prices or call us for a quotation. All our usual listed facilities and services are included in the cost, but, if required, cots, high chairs and extra beds are available at an extra cost (£30.00 per week for an extra bed, £10.00 per week for a highchair and £20.00 per week for a cot). 20% of the villa only cost will be required as a deposit at the time of booking unless within 12 weeks of departure when full payment is required. With the exception of Andalucia, Costa Blanca, Costa Del Sol, Costa Blanca, Majorca, Menorca, and the French Riviera, in other destinations (where permitted) 1 extra bed is available per villa (£30.00 per week) but is only suitable for children aged 12 years old or younger.

Children under the age of two on their return date are classed as infants and we can accommodate them for only £50.00 per week for the first week and £30.00 per week for subsequent weeks. Reductions are available for children from 2-11 years inclusive. Infants are not counted towards the party size. We still count children in your party size thereby reducing the cost for each member of your party and ensuring that there are no under occupancy charges. This is worth considering when making comparisons with other companies' child reductions.

You can check into your villa at 4pm on your arrival day and are required to leave the villa at 10am on your departure day. It can take considerable time to clean a villa on changeover days and whilst we have no objection to you dropping your luggage at the villa from 1pm (if you arrive on an early flight) we would ask that you do not attempt to fully occupy the villa as it’s important that the maids are able to perform their duties without interruption. If you attempt to occupy the villa, soon after the 10am departure of the previous guests, the cleaners may not have arrived and/or if you attempt to fully occupy the villa before the official check in time of 4pm whilst the maids are still working it may not be possible for them to adequately complete their duties. On your departure day the maid may arrive at your villa as early as 8am. Villas are regularly maintained by a team comprising of (but not limited to) a maid, gardener, pool man and the villa manager who oversees the property. The maid will usually visit up to twice per week (including your arrival day) unless stated otherwise. The times of hours may vary, as may the number of hours worked. Their duties are to make the beds, clean the floors and bathrooms and to do a limited amount of light cleaning. Towels should be changed twice weekly and bed linen once per week (including your arrival day). Linen is supplied. It is important that the pool man, maid and gardener carry out their duties to look after the villas and, due to their work loads, the times of their visits cannot be fixed and may not always be convenient to everyone. Photographers may also be present on your arrival day taking the latest website images of the villa and/or its grounds or surrounding area and we kindly ask for your co-operation during their visit. The ground surface inside and outside the villa may be wet due to the maid cleaning them on your arrival, departure and any other day when maid service is carried out. Be aware of the ground condition at all times and be cautious by taking the necessary steps to ensure your safety and especially that of children and the elderly. At other times, ground areas open to the elements or subject to dousing in water from the swimming pool may be wet and caution is required at all times.

It is not always essential to hire a car with our villas, but it is a great asset. We are able to offer special contract rates, which must be pre-booked in the U.K. To assist you in deciding if you need to rent a car on your holiday, we have categorised each villa as follows:

Car not required -

This is where you are close to, or in a resort centre and can walk to a selection of restaurants, mini-markets, shops, bars, and usually the beach.

Car useful -

This is where you can usually walk to some restaurants, a mini-market, and the beach within 20 minutes and where a car will enhance your resort experience.

Car essential -

This is where the villa location is not close enough to restaurants/bars to walk and where we believe your holiday will be restricted should you also have to walk to the beach.

Insurance

Your vehicle comes with sufficient insurance cover for you to drive away. Please note, upon collecting your vehicle you will have to sign a rental agreement with the supplier at which time you must leave a credit card imprint. The supplier will generally hold an amount on the credit card until you return the car. The agreement that you must sign will specify that you are responsible for certain failures/damage on the vehicle including (but not limited to) windscreen, tyres, wheels, sump, clutch and the underside of the vehicle. This is not covered by your CDW cover and neither are accidents where the rental company believes you were negligent. Any additional or newly imposed Government Taxes or charges are not included in your arrangements with Villa Plus and are payable locally. The supplier will usually offer you additional, optional, cover for increased peace of mind if you don’t already have your own private insurance cover, or an excess reduction policy.

It is important to note that any additional cover taken out locally is strictly optional and represents a private arrangement which is not part of your Villa Plus booking. DO NOT sign the rental agreement offered to you on collection of the vehicle unless you have read, understood and agreed to all the charges shown on the documentation (printed or electronic). Once this agreement has been signed we are unable to obtain any refunds from the supplier for any unwanted optional extras.

Rental period

Vehicles are rented in periods of 24 hours from the time of collection and not by calendar date. Your rental agreement will show the time that you will need to return the vehicle at the end of your holiday. If you return the vehicle after that time you will be liable for a late return fee which is typically one full day’s rental at the supplier’s local rate (not the special rate negotiated by Villa Plus) plus an admin fee. Make sure your rental booking covers sufficient hours to avoid these charges – you may wish to consider booking an extra day at the end of your stay if your homeward flight is significantly later than your arrival in resort.

Who can drive?

Your vehicle will be booked in the name of the lead passenger. If the lead passenger is not going to drive the vehicle please discuss this with us in advance so that we can advise the supplier otherwise the lead name on the booking will be considered as the lead driver. In most cases a second driver is included free of charge but the person in whose name the booking is made must also have a valid driving licence. Conditions, as set out under the individual destination car hire pages relating to the eligible age of drivers, will apply

Vehicle model

Each rental group includes a range of different makes and models. Vehicles are booked by group type and not specific vehicles. The vehicle models shown on our (or the supplier’s) website are for indication only. Rental companies in different locations may have different makes and models available and we cannot guarantee a specific vehicle will be provided.

Please note that although the alternative vehicle will be from the same rental group it may, in some cases, be smaller than the one pictured on the website. We reserve the right to substitute any vehicle for a similar or superior group if the booked vehicle is not available at the time of collection.

If at the time of booking you are told the car group selected is on a ‘request basis only’ this means that we are unable to confirm availability of the requested group until we have contacted our local supplier. If our local supplier is unable to provide this car group we will then offer an alternative car group at the best price available. You will then be able to either accept the alternative car hire element of your booking or decline and make your own car hire arrangements. N.B. If it transpires that the ‘on request’ car hire group is not available it will NOT be possible to then cancel the other elements of your CONFIRMED Villa Plus Holiday arrangements without incurring our published cancellation charges.

Fuel policy

The vehicle will generally be provided with a full tank of fuel, please check your fuel gauge when collecting the vehicle. You will be expected to return it in the same condition. You may be charged a deposit for fuel which will be refunded providing the vehicle is returned with a full tank. You must confirm with the rental company that this will be done when you return the vehicle as it will not be possible to ask for this later.

Some companies offer a ‘fuel up front’ option whereby you pay in advance for a full tank of fuel and can then return the vehicle with any amount of fuel. This payment will only be returned if the tank is full at the end of the rental. Anything less than a full tank will incur the full charge and no partial refunds will be given.

Traffic offences

You are responsible for any fines payable should your vehicle receive a parking/speeding ticket or contravene any traffic regulation while in your possession. Rental companies are obliged to provide details of the driver to the police if required and you will be required to pay any resulting fines or handling charges directly. Villa Plus is unable to intervene in such circumstances.

Amendments to booking

It is important that you check the details of your car rental (particularly the drivers' names and booking dates) are correct prior to confirming the booking as it is subject to the specific Terms and Conditions of the Third Party Supplier which may differ from Villa Plus. Changes made after confirmation may be subject to amendment fees which might, in some instances, incur 100% cancellation charges.

With the exception of Cyprus, as in most continental countries you drive on the right-hand side and overtake on the left. Like the UK, in Cyprus you drive on the left hand side. Please note that from 8 June 2015 the paper part of UK driving licences has been abolished. If you are hiring a car you will need to obtain a ‘check code’ from the DVLA no more than 21 days before picking up your car. Please visit https://www.gov.uk/view-driving-licence for more information. Minimum driving age is 21 years except for Portugal & Croatia: 18 years, Puglia: 19 years, Crete: 20 years & Corfu 23 years. In Cyprus drivers aged under 25 years old can only hire a car if they have held a Full Driving Licence for three years. Whilst driving, you are required by law to have your driving licence, identification with photograph (for British Citizens please use a passport), spare spectacles, and the car rental documentation given by the car company. In the event of a No Deal Brexit you may also need an International Driving Permit (IDP) which can be purchased from the Post Office.

A particular villa may be more expensive than others because of its size or proximity to a beach or other reason and not because of the standard of its furnishings. Many villas are decorated and furnished in different styles according to owner's tastes and the furniture will sometimes vary from the brochure or website pictures. Photographs are factual unless they have a caption 'this is an artist's impression'. This could occur when a facility was being constructed at the time the photograph was taken and the pictures on our website may not depict pool / table tennis tables but the house will feature them, unless they are not mentioned on the website. Because many photographs are taken during the winter some 'natural' aspects surrounding the house may have been enhanced. We wish to make it clear that we do not rent five star or luxuriously furnished villas. Our villas are well equipped, primarily as a second home or for holiday rentals. We provide self-catering accommodation and not hotel style facilities or services. Villas advertised with greater seclusion, does not mean they are totally private but they simply have more overall seclusion than most villas. We try to be accurate at all times. It is impossible to give a full description of our villas within this brochure or website. All the villas featured have been visited by us and it is important that you not only read the individual descriptions but also speak to us to obtain a better understanding of each villa and the surrounding area. You can also visit our website, www.villaplus.com which shows extra information and pictures about our villas, the surrounding areas, local beaches and places of interest.

Washing machines are for your benefit but may also be used by the maid for the villa laundry and may be sited in the main villa, or in a separate, external area.

Dishwashers are supplied in most of our villas. It is most important that you use the correct tablets. If you have purchased an arrival starter pack there are a few tablets to get you started and if you use the machine regularly, please purchase more.

A starter pack can be purchased at the time of booking but we do not cater for particular demands / allergies. This pack is designed to allow light refreshments upon arrival should the shops be closed. A small number of dishwasher tablets will be provided and we ask that you purchase more should you use the dishwasher.

Please note that our villas do not have telephones. Information as to the nearest public telephone, which could be a considerable distance away, will be found in the villa book available at the villa. We strongly recommend that clients take mobile phones especially useful in cases of an emergency. Telephone services in Europe do not always have the constant quality of that in the UK and some resorts depend on local dial up internet. WIFI is a method of sharing broadband internet via a radio signal and this can have limitations, particularly in populated residential areas where signals may overlap resulting in interference. We have installed WIFI in the majority of our villas. Please check the 'Indoor amenities' section on the villa page on the Villa Plus website for details. WIFI connection vary between different resorts and individual villas and are a combination of fixed line, mobile data routers or local rebroadcasting systems in the individual villas or shared between adjacent properties. It should be noted some villas are constructed with very thick walls and the layout and style of construction may prevent the signal from being received in all areas of the villa, in this case we have located the router where the best possible signal is available and very occasionally this may not be in a communal area of the villa, i.e. the router may be located in a bedroom. It should be noted that we cannot offer a service which would be comparable to what is widely available in the UK. Specific limitations are detailed below.

  1. Just as in the UK, broadband speeds vary depending on demand. Restrictions may be introduced by the service providers based on, but not limited to, technical issues and/or high demand. We have no control over these restrictions.
  2. Websites providing video streaming services such as YouTube and film/TV services such as Netflix, which require high data consumption will not be available.
  3. Video film downloads will not be available.
  4. Online video gaming will not be available.
  5. Video calling services such as Skype or Apple Face Time are unlikely to work well.
  6. Services offering Remote Desktop type facilities are unlikely to function in a manner which would allow the internet/Wi-Fi connection to be used for work or educational purposes.

Whilst we will endeavour that you can make the maximum use of the service afforded, we are not in a position to guarantee; a) The availability of the service at all times. b) The speed at which information may be transmitted or received via the service; or c) That the service will be compatible with your equipment or any software which you use. Villa Plus accepts no responsibility for the loss of any internet connection or service or any subsequent consequences thereof, and we will not offer any compensation for the same. Your use of the service must not be unlawful or otherwise inappropriate and we have no responsibility for, or control over, the information you transmit or receive via the service.

Many villas include air conditioning/heating in the bedrooms as standard. Please see the individual villa descriptions. Most air conditioning has some form of management system. Some units work on a timer or on a break switch that will turn the unit off if a window or door is opened. Other units may be fitted with an “eco sensor” which would deactivate the unit when no movement is detected in the room during the day time. Please consult the villa manual for full details. Subject to our booking conditions, Villa Plus cannot be responsible for any non-operational time which is out of our control.

Smoking is not permitted in any of our villas and we would request that you only smoke outside the villa. Please do not leave cigarette stubs in the garden.

With the exception of Cyprus (where UK plugs can be used), the Electricity supply in the villas is 220 AC with continental twin plugs. Please remember to bring an adaptor when taking any electrical items with you. Your villa electricity supply is not always as constant as in the UK and individual properties may have pre-set limits. You may find that the electricity will "trip off" if too many appliances are used at once. If this happens, simply turn off some appliances and reset the main fuse box (the location and full details will be in the villa manual). Please be careful, as it can get very dark and if in doubt, please contact your Villa Representative.

(a) Accidental Damage Waiver (ADW)

Most bookings will incur a non-refundable charge called an Accidental Damage Waiver (ADW). This will be added to your confirmation invoice and is payable with your holiday balance. The ADW is used to cover accidental damage that may occur at the villa and is calculated dependent on departure date and the size of villa. This waiver has maximum limits for damage caused to any part of the property or its facilities but excludes negligence and vandalism. Please see below scale of applicable maximum limits of cover. 1-2 bedrooms - £800 3-4 bedrooms - £1200 5 bedrooms - £1500 6 or more bedrooms - £1800 For any accidental damage that exceeds the values set out above, we reserve the right to invoice you for immediate payment.

Flight arrivals and departures in our resorts are spread throughout the day and as you have to leave your villa by 10am there is often a long wait before your homeward flight. We have arranged left luggage facilities in most of our resorts. If you wish to use this facility you must pre book this with your Villa Representative and pay the required costs. Although usually secure, we cannot be responsible for any luggage left in this manner. Where taxi transfers have been booked, it is normal practice for the taxi to collect clients at the left luggage facility and take them to the airport. It is the client's responsibility to get to that facility with the luggage. Our Villa Representatives will also be able to suggest showering facilities or hotel rooms where available, but these must be paid for by the client locally.

In most of our destinations (with the exception of Andalucia, Costa Del Sol, Costa Blanca, Majorca, Menorca and the French Riviera) we can allow an extra bed in the Villa. This is usually a fold up portable “Z-bed” and is suitable for a child under the age of 12 years only. Where a villa is rented with an extra bed (for example 6 adults and 1 child in a 3 bedroom villa) it does not necessarily mean that the amenities of the villa will allow for the extra child. Cots, high chairs and Z-beds carry a charge of £30.00 per week for an extra bed, £10.00 per week for a highchair and £20.00 per week for a cot. Most cots provided are of the 'travel' type. Linen is supplied, but it is not possible to provide additional mattress’ over and above that provided by the manufacturer of the travel cot. Child gates are available free of charge, where it is possible to fit these in individual villas. Please check your villa description on the Villa Plus website under 'Villa facilities' to see if your chosen villa can have a child gate fitted, at the time of booking.

All our villas have barbecues and where possible they are brick built. It is not normal in southern Europe to clean barbecues and it is not the maid's responsibility to do so. Therefore, we kindly ask guests to leave them in a reasonable and useable condition. We have asked owners to supply cleaning implements.

Please ensure that children are supervised at all time around pools and comply with all safety signage.  Not all villa pools have lighting.  See also the Health & Safety section of this website for other important information about swimming pools.

Please note that Villa Plus does not feature jacuzzi, whirlpool, spa or hot tub facilities, either in villa baths or swimming pools, nor as a separate facility in any villas featured on our website or in our brochure. As it is not always possible to remove a jacuzzi type facility which has been installed by the villa owner prior to contracting the villa as a holiday home, some images of the villas may depict a jacuzzi type facility, however these units will not be operational.

The Portuguese Tourist Office is located at 11 Belgrave Square, London, SW1X 8PP. Tel: 020 7201 6666. Website: www.portugaloffice.org.uk

The Spanish National Tourist Office is located at 79 New Cavendish Street, London W1W 6XB. Tel: 020 7486 8077. Website: www.spain.info

The Greek National Tourist Organisation is located at 4 Conduit Street, London, W1S 2DJ. Tel: 0207 495 9300. Website: www.gnto.co.uk

Cyprus Tourism Organisation is located at 17 Hanover Street, London,W1S 1YP, UK Tel: 0207 569 8800. E-mail: visitcyprus@cto.org.cy Website: www.visitcyprus.org.cy

The Croatian National Tourist Office is located at No.1 Farriers Yard, 77- 85 Fulham Palace Road, London, W6 8JA. Tel 0208 563 7979 E-Mail info@croatia-london.co.uk

The French Tourist Office is located at Lincoln House, 300 High Holborn, London WC1V 7JH. Tel: 0207 061 6631 Website: https://uk.france.fr

The Italian State Tourist Office is located at 1 Princess St. Mayfair, London W1B 2AY Tel: 0207 408 1254 Website: www.Italia.it

We have installed Television systems in all of our villas which offer several English speaking channels. The methods of doing this vary between different resorts and villas and are a combination of Digital Satellite or Cable; offering either Limited Sky, Freeview and Freesat packages. Additionally, some villas may also receive terrestrial stations which feature local channels. BBC and ITV will only be available where specifically mentioned under the individual Villa Facility List. Due to certain circumstances such as, but not limited to, changes in Satellite orbit, atmospherics, weather conditions, location of villa we cannot always guarantee access to all the channels all of the time. Satellite signals may fail to operate for various reasons in any one of our resorts and at any one time and when this occurs, we will have no liability in these circumstances which are beyond our direct control.

A DVD player will be provided in your villa so you can bring UK DVDs with you to watch. A selection of DVD’s is also provided in our Very Villa Plus program.

A Pool/Billiard Table will be provided at most of our villas (see individual villa descriptions for full details) and their location will depend on the property layout. Where located outside, the cloth on the playing surface of the pool / billiard table may become faded by the sunshine.

It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure. For more information about your chosen destination and for latest travel advice we recommend that you also refer to the Foreign, Commonwealth and Development Office ( FCDO ) at www.gov.uk/foreign-travel-advice British Citizens holding a full British Passport currently do not need a visa to enter EU member states, although this may change once the Brexit transition period ends on the 31st December 2020. If in doubt as to whether you need a visa, the telephone number of the Portuguese Consulate General is 020 7291 3770. The Spanish consulate visa information is on 09065 508970. The Greek consulate visa information is on 09065 508983. The French consulate visa information is on 0207 605 6740. The Italy visa application centre is on 0871 376 0023 and the telephone number for consular section of Cyprus High Commission is 0207 629 5350. Some visas can take up to 4 weeks or longer to issue. Unless already on a parent's passport, children/ infants need their own passport. Anyone 16 or over on their return date must have their own passport. Anyone aged under 18 must be travelling with an adult aged 18 or over and/or provide information as required by the local authorities. Villa Plus accepts no responsibility for clients refused entry to their destination due to incorrect documentation. ( Please refer to our Booking Conditions, clause 13 )

Villa Plus will not be held responsible for any liability should you miss your independently arranged flight due to not checking in at the correct time. Should you miss a flight already booked with Villa Plus, we will endeavour to make alternative arrangements to fly you to your destination and any extra charges must first be paid to Villa Plus. There is no guarantee that we can arrange this. Flights that you have booked independently must be re-arranged directly with your airline.

The local currency in Portugal, Spain, France, Italy, Greece and Cyprus is the Euro. The local Currency in Croatia is the Croatian Kuna.

The information contained within our Holiday Guide does not form part of our contract with you.

Online and phone payments made by credit (Visa or MasterCard) or debit cards – No charge. We do not accept payments by 'charge cards' such as Diner's Club.

Our resorts enjoy many more sunny days than the UK but occasionally it does rain heavily. The villas are not naturally suited to poor weather conditions which may result in temporary water ingress into the villa, water marks appearing on ceilings or walls or dampness.

Local festivals are held throughout the year in many of our destinations and although they can be enjoyable, there may be extra noise late at night in certain areas. Shops, banks, bars, restaurants, roads and other facilities may be closed.

No coastline in Europe is private and it may be possible for the general public to access and walk along some coastlines including those that may be adjacent or close to our villas.

Some airlines do not allow pregnant woman who are 28 or more weeks pregnant on the date of return to fly. Other airlines have variations on this rule between 28 and 32 weeks, allowing travel with a doctor's certificate. If you are showing signs of pregnancy, our advice is to take a doctor's certificate with you even if you are less than 28 weeks pregnant on your return date of travel. Airline tour operators can substitute different airlines for a flight and it may be that each airline has a different rule regarding travel. Should you have a flight already booked through us and are not able to travel, our normal cancellation charges will apply. Our advice is to be cautious when travelling more than 28 weeks pregnant. Many airlines do not allow infants to travel under the age of two weeks old.

Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.

Water and electrical supplies can be erratic, especially during the months of June, July, August and September and during thunderstorms. There are many more electrical items in each villa these days, which can cause the trip switches to turn the supply off when used in conjunction with each other. Ensure that you know where the trip switches are when you arrive. Heavy rainfall and high humidity can, within a short spell, mar the appearance of some paintwork and cause flaking. Additionally, high salt content in the sea air and a prevailing off shore wind can act as a catalyst in the oxidisation process, particularly on some island resorts such as Menorca and Lanzarote, which can very quickly tarnish the appearance of external metal work.

Water Supply

The vast majority of residential villas are fitted with a traditional sized water tank of 150L capacity, so once the hot water supply has been used up, there will be some delay whilst the water tank refills. This is standard in most domestic properties and larger parties may therefore have to stagger showers. Hot water supply will also be dependent on simultaneous water usage, such as washing machines, dishwasher, showers etc.

Obtaining service engineers abroad is a little different to the UK. The response time is often better than at home, but on occasions they may not be able to attend to a problem on the same day that it is reported. We will always try our best to rectify any problems reported to us as soon as possible.

Portugal, Spain, Greece, France, Italy, Cyprus and Croatia are no different to most southern countries when it comes to occasional problems with unwanted bug intrusions, for example, ants, mosquitoes, cockroaches and other insects. You may also see local unwanted wildlife by your villa. Their presence does not reflect the condition of the villa, it is simply a reflection of holidaying in a warm country or in a villa close to or in the countryside. Taking care to cover and clear up food, especially dropped crumbs, can help the situation. We would ask you not to feed any stray animals, as they may become a nuisance and return to the villa even after you have returned to the U.K. Additionally, in rural area, many residents have guard dogs, which may be more active than pet animals and bark more at night. Local attitudes to animals/pets differ to the UK. Also, motorbikes being driven without silencers are not uncommon

Sensible precautions should always be taken. Do not leave windows and doors open when you leave the villa, are by the pool or go to bed. Please use the safe provided to store all valuables, including passports and travel documents. All our villas have safes, with the exception of villas located on a complex (where the safe at reception should be used) however some safes are small. If you do not use the safe provided you may invalidate any insurance claim that you may have. Most villas have an alarm and security lights. Use the alarm when you leave the villa. Your holiday villa may not have the same high level of security as you might have in your own home and we firmly recommend that you do not take any items of great value with you but if you do, ensure that these items are adequately insured.

Most travel insurance policies have limitations placed on them with regard to money and valuables - please read your policy carefully. Do not take large amounts of cash with you. When changing traveller's cheques check out a couple of Banks and Exchange Bureau as rates may vary. You can also use most credit or debit cards to obtain cash from cash point machines, using your card and pin number. We do not offer compensation resulting from activities of theft or accept any liability for such matters.

Finally, please remember that should anything go wrong with your villa it must be reported to our local Villa Representatives as soon as possible. They are there to help you and to try to make your holiday as enjoyable as possible. You can contact one of our Villa Representatives on their mobile telephone via your mobile or from a pay-phone/restaurant.

Our villas may not be ideally suited for clients with disabilities although some are more suitable than others. If you have a disability and need specific answers to specific questions, we must be pre-advised of this in writing. Please contact our Travel Team on 01727 836686 When making a booking please ensure that you have selected the 'villa suitability check' option during the booking process and one of our Travel Team will contact you to discuss your specific requirements. On receipt of your invoice please check that we have included your requirements. We are unable to take any responsibility for the lack of suitable facilities without knowing your requirements. To help us help you, please ask for a copy of our Checklist for Disabled or less mobile clients. (See also clause 15 of our booking conditions).

The COVID-19 pandemic has presented many challenges to the UK travel industry as well as many other sectors.  At Villa Plus we have responded to a very challenging and dynamic set of circumstances but have always done the best we can for our customers and villa owners. Despite our efforts to respond to changing circumstances and maintain our service levels, there has been coverage in the media which we feel has greatly misrepresented Villa Plus and our relationships with customers and villa owners. To read our responses to the coverage on the BBC One Show and in Which? please see our blog.