Does the website show all availability
Yes. Our website show live availability and is up to date with the best available price shown.
Can you hold a villa off sale?
No, sadly we can't hold "options" as the website is live.
Can I book by phone?
You will need to complete the booking pages online, but if you need help with the booking you can call us on 01727 836 686.
What financial protection does my holiday have?
Can you give me availability on a villa and cost?
Up to date pricing can be found on our website. You do need to complete the booking pages online, but if you need help with the booking or costings you can call us on 01727 836 686.
Infants and new-borns - I have a baby on the way!
Congratulations! Infants should be added to the booking when they are born and have been named.
Child seats for Car Hire or Transfers - do I need to bring my own?
Most suppliers provide child seats; please check on the villa page under 'Car hire' and 'Transfers'
How much is the deposit on a holiday?
Deposits vary, all dependant on your requirements, once you find the deal to suit you, the deposit option will be clearly displayed.
Can I add Car Hire, or transfers after booking?
Of course! All optional extras can be added at a later date - subject to availability - but don't wait too long as the most popular car hire groups can sell out! Call our reservations team on 01727 836 686 to add car hire to your booking.
Can I add a welcome pack?
Yes, you can, either during the booking process or at a later stage. As long as we have reasonable notice we can normally add this to your booking up to 24hrs prior to departure.
What are the flight times and which airline we are flying with?
The full flight times are displayed during the booking process. The airline carrier will also be displayed.
We wish to go for 2 weeks but some of the party are only going for one week, what do we do?
You can submit a booking on our website for 2 weeks for all members of the party. At the payment stage, select 'Pay by Phone' option. Our Reservation team will then call you to confirm the booking. At this stage, we will be able to amend the booking to your specific requirements.
We would like to add additional persons or add additional flights to my booking.
Please call our reservation team on 01727 836 686 and we will be happy to arrange this for you. There may be an additional charge for this service.
How do I book a low deposit holiday?
Some airlines require full payment at the time of booking; however we may be able to help find an option which means you only have to pay a 10% deposit. Please call our reservations team for more information on 01727 836 686.
Will you take the balance automatically?
No, for security reasons we don't hold credit or debit card details. We'll remind you by email when the balance is due.
When is my balance due?
The balance for your holiday is due at least 12 weeks prior to departure.
Can I arrange a late checkout/early check-in?
Our check-out & check-in times are fixed. This is in order for us to prepare the villa for the next arrival. You are welcome to leave your baggage at the villa from 11am, but you will not be able to check in until 1pm. It is also possible that the cleaning team may be in the villa until 4pm. Whilst it is not possible to extend your check-out time, our in-resort team may be able to advise of a nearby location that you can safely store your baggage.
Can I have a Thursday to Thursday booking, instead of Friday to Friday?
Each villa has a fixed check-in day. These cannot be changed. However, different villas & resorts have varying check-in days. Please use our search function on our website to see the villas available.
How do I pay my balance?
The balance can be paid by using the link on your invoice, or by making payment over the phone.
Can you arrange assistance at the airport?
Yes, let us know your requirements and we will make the appropriate arrangements, such as wheelchair assistance, on your behalf. Please tick the relevant boxes during the booking process and we will contact you to discuss your needs.
Can I book a bicycle/surfboard/golf clubs or other special luggage on my flight?
Yes, this can be done directly with the airline.
Can I pre-book seats?
In most cases it is possible to pre-book your seats directly with the airline. However some flights supplied by Avro, Thomson and Thomas Cook may be operated by another airline. When this happens, it is not possible to pre-book your seats. In these circumstances, seats can be arranged at check-in at the airport instead. Avro, Thomson and Thomas Cook flights that have the following flight number prefix can be pre-booked. Thomson – TOM Thomas Cook –TCX, Avro – ZB. However, we cannot guarantee that seats can always be pre-booked with any airline. The option to book seats doesn’t form part of your Villa Plus holiday contract.
I have already submitted my passport information directly to the airline - do I still need to complete your link for the information?
If you have already submitted your passport details directly with the airline, there is no need to submit the details again on the link provided.
What is ADW for? Is it refundable?
The Accidental Damage Waiver is non- refundable charge that helps us to cover costs caused by accidental damage whilst protecting you from any further additional charges. Please refer to our booking conditions for more information. Alternatively, where appropriate, a refundable Security Deposit is taken, normally between £250.00 and £650.00 but this can be more, depending on the villa.
Why am I being charged a security deposit?
For single sex and/or young parties, a security deposit of £100.00 to £150.00 per person will be charged in place of the ADW. On selected villas, the ADW is NOT applicable and we have a Security Deposit of £250.00 to £650.00, which is payable with your holiday balance. All security deposits will be refunded within four weeks of your return date, less any deductions, if applicable.
We have a mobility disability and require special assistance; can we still book a Villa holiday?
Yes, simply advise us of your requirements and the suitability of a villa can be checked prior to booking.
Will you take my balance automatically?
We do not take balances automatically, your initial paperwork will advise you of your balance due date and provide a link as to where you can pay the balance. It is then down to you to make sure this balance is cleared on or prior to that date.
My names appear differently on my passport (this includes middle names, incorrect titles and hyphenated names). Is this important?
Don't worry names with apostrophes, hyphens, diacritics, titles and middle names are not required for your booking. It is however imperative that first and last names are spelt correctly and appear as they do on your passport.
Members of our travel party want to fly from different airports. Can this be booked through Villa Plus?
Yes. At the beginning of the booking process please select the airport where the majority of your party will be flying from. Once you have found the villa and gone through to the booking page you can then amend the flights. At this stage you are able to add a second or third flight option for any passengers who wish to travel from a different airport.
There are not enough beds shown for the maximum occupancy for the villa. Why is this?
The additional bed is a Z-bed, which we recommend to be used for children up to 15 years old.
I would like to stay in two different villas during my stay. How can I book this?
You can book a twin-centre holiday with Villa Plus. Please book the first villa for one week and then select the pay by phone option. Our reservations staff will then call you back during opening hours to confirm your booking so please request the additional villa then.
Do you accept 10 day bookings?
Unfortunately not. You can however book the villa for 14 nights and arrange for 10 night flights so you get your perfect duration.
I have been given the option to phone by phone only and cannot complete the booking online. Why is this?
There could be two reasons for this. Firstly, bookings with flights for 10 or more passengers are treated as a group booking by airlines. This means that we have to contact the airline to reconfirm prices and availability. Our reservation staff will call you back and confirm this information to you. Secondly, booking where a passenger requires special assistance will be contacted by phone to determine that the villa is suitable for your requirements.