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Villa Plus FAQ

Find a villa, manage a booking & arrival info
How do I search for a villa?
Searching for a villa is easy. If you know the name of the villa you wish to book, please enter the villa name in the “Any destination” search box on the home page. Alternately, use the search bar where you can select the relevant option from each section on the search bar and click the ‘Search’ button.
What age ranges define adults, children and infants?
  • Adults: Anyone aged 16 or above
  • Children: Children must be aged between 2 and 15
  • Infants: Infants are babies aged 24 months or under
Does the website show all availability?
Yes. Our website shows live availability and is up to date with the best available price shown.
Do Villa Plus offer package holidays?
We are sorry, but Villa Plus no longer offer flights or package holidays. For maximum choice and flexibility, please choose from one of our fantastic hand-picked, curated villas and then source your own flights.
Can I change my arrival dates ( for example have a Thursday to Thursday booking instead of a Friday to a Friday? )
Our villas have set changeover and arrival days and can be booked for either 7, 14, 21 or 28 nights. You are welcome to arrive later or leave earlier to accommodate your villa dates, however no refunds will be given for any days the villa is not occupied for your selected holiday period.
Do you accept 10 night bookings?
All of our villas can be booked for 7, 14, 21 or 28 nights. If you wish to stay in a villa for 10 nights, then please just book the villa online for 14 nights
We wish to go for 2 weeks but some of the party are only going for one week, what do we do?
Once you have made your booking, please email us to let us know who will be staying at the villa for a shorter time. This is so we can let the overseas in-resort team know who will be staying at the villa when.
There are not enough beds shown for the maximum occupancy for the villa. Why is this?
An extra bed can be provided in all destinations apart from Mainland Spain, the Balearics, French Riviera and Languedoc depending on the occupancy. This is usually a fold-up child bed and more suited to children under 15. In Lanzarote, Fuerteventura and Tenerife, the maximum age for a child sleeping in the extra bed is 11 years. There is a charge for the child bed of £30 per week. Dimensions can vary.
Can you give me availability on a villa and cost?
You can view the live availability and cost on each villa, via the “availability tab.” For example, to view availability for the Villa Altis Park, please click
How much is the deposit on a holiday?
When booking a holiday with 12 or more weeks until you travel, a deposit will be required and you will need to make payment for this via our online portal https://my.villaplus.com/login using one of the cards we specify. The deposit required will be 25% of the villa cost. If you book a holiday due to depart within 12 weeks, then full payment is required at time of booking.
What is the ADW ? Is it refundable?
  • Bookings made on or after 1st March 2022 - Damage.
All guests must ensure they treat villas, their contents and grounds, with due care and consideration. For any accidental damage or instances of negligence or vandalism, we reserve the right to invoice you / your party for immediate payment, or will seek to recover damages on behalf of the villa owner, by civil litigation.
  • ADW on Bookings made on or before 28th February 2022
The ( ADW ) Accidental damage waiver (charged per booking, per week) is a non-refundable charge which is there to protect you from any additional charges caused by accidental damage. For full details, please view our Booking Conditions here
We have a disability and require special assistance; can we still book a Villa holiday?
If you need to check a villa is suitable for your needs, please tick the “Mobility Needs?” check box during the online booking process, for any passengers who you feel will need to have the villa checked. When we receive your booking, we will email a form to the lead passenger which must be completed and returned to SpecialAssistance@villaplus.com. We will then check with our overseas team to check if the villa is suitable for your needs, please note this process may take up to 72 hours. Please note we cannot be liable for any transportation that you may have booked separately should the villa be unsuitable for your requirements.
Can I hold a villa on option?
No, sadly, we cannot hold a villa on option for you.
I would like to stay in two different villas during my stay. How can I book this?
You can book a twin-centre holiday with Villa Plus. Please submit a booking for one week, then log in to our 'Manage my Booking' portal, My Villa Plus to add an additional week under 'Accommodation'.
Can I contact the Travel Team to make a booking?
We do not take bookings over the phone and need you to complete the booking pages online. If you have not found the answer to your question in these FAQ pages, please contact our Travel Team who will be happy to help.
I have a baby on the way! Can I add them on my holiday?
Firstly, congratulations ! Infants can be added to the booking, along with a cot at the cost of £20.00 per week, this can be added on 'Manage my Booking'.
Do names need to match passports exactly?
To confirm your booking we just require first names and surnames as they appear on your passports. Middle names, and special characters such as apostrophes or hyphens are not required.
What financial protection does my holiday have?
Villa Plus are members of ABTA, our membership number is Y6093 and we abide by the ABTA Codes of Conduct. For more information, please click here Additionally, as a condition of booking with Villa Plus, you are required to take out either our travel insurance or arrange a policy elsewhere, that offers similar or greater cover.
If I purchase travel Insurance through Villa Plus, will the policy cover Coronavirus Covid-19 / Sars ?
Applicable to any TIF Group policies purchased on or after 16th March 2020 up to 12th July 2021.*Please note, travel insurance policies do not provide cover for cancellation, abandonment or curtailment claims if the Foreign, Commonwealth and Development Office (FCDO) advises against all or “all but essential” travel. Any policies previously purchased through TIF Insurance do not cover any claims caused by, or relating to Coronavirus, COVID-19, Severe Acute Respiratory Syndrome (SARS-COV-2), any mutation of Coronavirus, COVID-19 or SARs-COV-2 or any pandemic or fear or threat of any the above. They do not cover any claims relating to any fear or threat concerning these viruses. This general exclusion applies to all sections of cover except for the Emergency Medical Expenses section. Please note that from 27th September 2021, Villa Plus has partnered with Voyager Travel Insurance Services to offer a comprehensive range of Insurance policies. Details can be found on our main travel insurance page: https://www.villaplus.com/travel-insurance
What is a starter pack and can I add it to my booking?
A starter pack provides you with basic essentials and sufficient food for a light snack. Typically included are: milk, bread, tea and coffee, juice, cereals, biscuits, a selection of local products, water and a bottle of wine. The pack also includes helpful essentials such as toilet rolls, washing up liquid and sponges/cloths, matches, dishwasher tablets and bin bags. You can book a starter pack on the 'Manage my Booking' portal, once you've made your villa booking. Starter Packs are usually sufficient for 1-4 people. The £42 cost of the starter pack also includes a small purchase and delivery charge as well as the items and can add to your booking, up to 48 hours before travel. Please note that we are unable to change or add contents to the starter pack. 
Do I need to bring my own child seat if I have booked a car hire or private transfer?
You will need to bring your own child seat in some destinations when booking private transfers ad car hire. Please note that the driver for our private transfers will ask you to fit and secure these child seats to your satisfaction. Click these links to find out more about car hire and transfers in all our destinations.
What currencies can I use to pay for my booking and how do I make payment ?
We accept GBP Sterling and Euros, as payment for your booking. Payment can only be made via our online portal 'Manage my booking' using the accepted credit or debit cards stated by us, via our online payment system. Alternatively, once your deposit has been paid by card, you have the option to set up a direct debit mandate (UK customers only), which you can do via our online portal https://my.villaplus.com/login. We are sorry, but we do not accept cheques or BACS payments.
When is my balance due?
Balances are due 12 weeks before your departure date. We will send you a reminder email of your balance two weeks prior to the balance due date and another on the date due. You will be able to see the date your balance is due during the booking process as well as on your confirmation email invoice and on our 'Manage my Booking' portal.
How do I pay my balance?
You can pay your balance using the link on your balance reminder as well as on our online portal https://my.villaplus.com/login. Payment can only be made using the accepted credit or debit cards stated by us, via our online payment system. We are sorry, but we do not accept cheques or BACS payments.
Will you take my balance automatically?
For security reasons we do not take balance payments automatically from a credit or debit card. We will remind you of your balance 2 weeks prior to the balance due date and this can be made via a payment link on your invoice. Alternatively, you can arrange to make balance payments by setting up a direct debit with us (UK customers only), which can be done via our online portal: https://my.villaplus.com/login
Can other people make payments towards my holiday?
Yes, they can. You can pay an amount of your choice as regularly as you would like to up until your balance due date. This can be done via the payment link on your invoice as well as on our 'Manage my Booking' portal. Please note that if you have set up a direct debit with us, you will not be able to make additional payments to your booking as this will impact your planned payment schedule.
I have a Covid-19 Villa Voucher to redeem - can I do this online?
Yes, you can redeem your voucher online by entering the code on the email you received with the voucher details. The following terms and conditions of use apply to these Non-package Villa Only Vouchers:
  • The voucher is valid for 3 years from the date of issue.
  • It can only be redeemed at the time of booking, against a new villa booking ( excluding VP Resorts accommodation )
  • It has no cash value, no transferable cash value and no refund will be given if a villa for a lesser amount is booked. 
  • It is not transferable to 3rd parties and cannot be sold, donated or used as a promotional gift.
  • The voucher is single use only and cannot be used in conjunction with any other voucher or offer.
  • This voucher is issued on a goodwill basis and does not relate to any booking made with Villa Plus Ltd., before the date of issue.
  • This voucher is not covered by ABTA’s scheme of financial protection.
  • Booking amendments can be made as per our regular booking conditions, but if the booking is subsequently cancelled, no refund or further voucher will be issued.
Discount Code and Vouchers
Villa Plus rarely offer a discount code or voucher code. However, please note these are always promoted through us at Villa Plus, never via 3rd party sites. For more information please click here.
What should I expect, travelling in Europe ?
We have prepared our information below, based on the destinations / countries which we feature in our programme. If you're travelling to, or through, any other European countries, please check the UK Gov.uk website for full details.
Can I use my UK Driving Licence in Europe ?
From the 1st January 2021, UK drivers won't need an International Driving Permit / IDP to drive in the EU, but must carry their photocard driving licence* and car insurance details with them, plus any medical documents if these are required as a condition of driving. IDP permits are available from UK Post Offices at a cost of £5.50 - drivers must be 18+, residents of the UK or Northern Ireland and hold a full UK driving licence.*You might need an IDP to drive in some EU countries ( Cyprus, France, Italy and Norway ) if you have a paper driving licence or a licence that was issued in Gibraltar, Guernsey, Jersey or the Isle of Man.The Gov.uk website gives full guidance details: EU Driving: Read More IDP's: Read More
Will I also need a Green Card to drive in the EU?
You won't need a Green Card if you're hiring a car in the EU, as the Car Hire supplier's insurance will cover you. If you are taking your own car to Europe, you will need a GB sticker or a UK sticker to drive your car outside the UK. From 28 September 2021, UK stickers will replace GB stickers. if you are driving outside the UK before, on, or after 28th September 2021, please check the UK Government website for further details: https://www.gov.uk/displaying-number-plates/flags-symbols-and-identifiers
How do i use EHIC / GHIC cards in Europe / Travel Insurance?
From the 1st January 2021, UK registered EHIC cards will remain valid for use within the EU, until their expiry date. The UK Government introduced the free GHIC ( Global Health Insurance card ) on the 11th january 2021 and UK residents can apply for a new card, or when their existing EHIC card has expired. These cards offer equivalent protection for emergency and medically necessary healthcare needs when travelling within the EU on a temporary stay, which includes holiday, study and business travel.Applications for the GHIC card should be made at least 3 weeks before the date of travel via the Gov.uk site on: https://www.ghic.org.uk/Internet/startApplication.do All British residents travelling to Europe should ensure that they have taken out a suitable travel insurance policy for their requirements, especially if they have specific medical considerations, as some health-related costs may not be covered such as non-urgent treatments, ongoing medical treatment or medical repatriation.
Are European flights operating normal schedules ?
Although Villa Plus no longer offers flights, following the impact of covid-19, commercial flights between the UK and Europe have introduced changes to their schedules , so It is recommended that travellers check for flight time updates prior to their departure travel date.
What about Mobile phone roaming charges?
UK residents previously benefited from fixed rates for call, text and internet usage whilst within the EU prior to Brexit, capped at 50 Euros. Whilst some providers have advised they will continue to offer competitive rates and cost transparency, we recommend that you check with your provider regarding any fee changes to their charges for using these services. The UK Government has introduced some legislation to safeguard charges to users:
  • A £45-a-month limit on the amount that customers could be charged for using mobile data abroad before having to opt into further use.
  • Requirements for customers to be informed when they have reached 80% and 100% of their data allowance. This information was updated 1st March 2022
Do I need to renew my Passport / obtain a Visa after Brexit?
The UK Government recommends that all British Residents check the expiry date on their passport, as travellers must ensure that it is valid for the duration of their planned trip: https://www.gov.uk/government/news/be-travel-awareThese rules will apply to all EU countries within the Schengen area. For countries outside the Schengen area ( Bulgaria, Croatia, Cyprus and Romania ) there may be some different entry requirements. From the 1st January 2021, all travellers with short stays of 90 days or under, will require a current passport that is under 10 years old, with at least 6 months validity from the issue date, before the duration of travel. Border Control staff may require travellers to show return flight tickets and confirmation that they have sufficient funds available for the duration of their stay. Further information can be found on the Gov.Uk website: Read more The European Commission has confirmed that British residents are likely to need a visa to travel throughout Europe after Brexit, which is anticipated to start late 2022, when the proposed Visa may be introduced, if travelling to certain countries. This is called a European Travel Information and Authorisation System (ETIAS) costing around 7 Euros. Further information can be viewed on this link: https://www.etiasvisa.com/etias-news/how-will-the-etias-system-work. We will continue to update our information as changes are published. Updated 3rd February 2022.
Statement
This statement is made in accordance with the Section 54 (1) of the Modern Slavery Act 2015 and sets out the steps that Villa Plus is taking to prevent any instances of slavery, human trafficking or forced labour from within our organisation and supply chain. This statement is made for the financial tax year ending 31st March 2021. 
Our Business 
Villa Plus is a UK based travel company founded in 1986, operating in multiple European destinations only and selling primarily to a UK customer base. Our supply chains include multiple property partners and their teams, Airlines, Destination Management companies, Tourist and Service suppliers. 
Our Policies on slavery, forced labour and human trafficking 
Our customers and staff are the heart of our business and are our highest priority. We expect our suppliers to operate with the same commitment criteria and integrity to ethical standards and decency for all employees, especially those where legal protection or employee regulations may be less developed and that all employees receive equal and fair treatment under international human rights and are able to work free from exploitation, mental or physical abuse, bullying or coercion. Villa Plus welcomes transparency in all its operational procedures and encourages its employees to report or raise any concerns with their Line Manager, Senior Management team, or the Company’s owners and expects its supply chain partners to operate comparable practices. Villa Plus operates a whistleblowing policy designed so that employees and customers who have any concerns can report any suspicion of a breach of their policies without fear of reprisal. 
Due Diligence
The owners of Villa Plus and senior management team take responsibility to investigate any suspicion of, or direct report of any instances of suspected maltreatment, injustice or illegal practice relating to the Modern Slavery Act. They will work to identify any risk areas within the business and their supply chain and mitigate any potential, suspected, reported risk. Villa Plus operates a strong recruitment policy and conducts eligibility checks to work in the UK for all employees to eradicate any possibility of human trafficking or enforced labour.
Supplier Code of Conduct 
We will be working with our suppliers to require that they take appropriate steps to maintain fair and safe working conditions for their direct employees and pay the national minimum wage requirement applicable in their respective country. We will also expect them to hold their own suppliers to account for equitable fair employment practices. 
Board Approval
This statement has been approved by the Board of Directors of Villa Plus Limited, Mr. N. Cooper and Mr. R. Mavani. This statement will be reviewed and updated annually, on or around 31st March. This statement was reviewed on 1st May 2021 - owing to the continued current cessation of commercial tourist travel, as a result of Coronavirus (Covid-19) our overseas holiday villa tourism programme remains on hold until the UK Government announce the lifting of restrictions for International travel on 17th May 2021. We will recommence our review of due diligence planning with our supply chains, once full international tourism resumes during 2021. 
Pre-Travel Requirements
  • Whilst is it no longer mandatory to wear masks or face covers in the Uk and most Eurpean destinations, please ensure that you carry these and hand sanitiser and sufficient masks or face covers & gloves for your party, in case, some public transport or buildings still require them. ( Children under the age of 11 may be exempt, as may some travellers with disabilities, asthma, specific medical respiratory conditions or cognitive impairments. ) Different rules apply across EU countries, please check their local information before you travel. Mask exemption cards are still being issued for travellers within a listed group - details can be found on the following site link: https://tfl.gov.uk/campaign/face-coverings#on-this-page-2
  • You must check both your airline and departure airport’s websites to clarify time required to complete check-in and any health procedures and Passengers Locator forms ( PLF ) if these are applicable in your travel destination.
  • Most airlines now require that check-in be carried out online in advance and that boarding passes are printed off or downloaded onto phones – this is to allow additional time for navigating departures and rolling procedures and health checks around Covid-19 & infection precautions.
  • Before booking your baggage requirements, please review your preferred airline’s website to check if they have any restrictions on cabin and / or hold baggage and stated times for checking in luggage and boarding.
I have paid for my holiday online. What ticketing information will I receive now?
Once your holiday has been confirmed, we will send you a booking confirmation email invoice as well as a link to our 'Manage my Booking' portal.
Risk / Security Deposit
Your party will be required to pay a security deposit prior to your departure date, this charge will be determined by the number of bedrooms and the overall cost of the property being booked., at a minimum cost of £200 per bedroom. Our team will contact the lead named customer to advise this process. Payments can only be made with a credit card.
Where can I access all my travel information?
Our post booking management portal, 'Manage my Booking', allows you to access your travel information which will be made available 10-14 days before departure after you have submitted your passport information. These include:
  • Directions to your villa
  • Instructions on how to access and secure your villa
  • Contact numbers of your in-resort representative
  • Private transfer information (if booked)
  • Car hire voucher (if booked)
Do I need to provide my passport details to Villa Plus post booking?
We will send you an email which is your booking confirmation and request your passport information closer to your travel departure date.. This information will also be available 14 days prior to your travel date in the Manage My Booking section of our online portal called ' MyVillaPlus.' For certain destinations it is a legal requirement to provide the local authorities with your passport information for all passengers travelling on holiday. Failure to provide us with the passport details prior to departure, means you will not receive the villa key codes and won’t be able to access the villa.
I have already provided all passport details to the airline directly, why do I still need to give these details to Villa Plus?
As a legal requirement, passport details of all members of your party must be submitted to the Local Authorities in your holiday destination before you travel. This process is equivalent to a hotel check-in service. Once you provide this passport information to us, the overseas in-resort team will pass these details to the local authorities on your behalf. This information is separate to the Advanced Passenger Passport ( API ) Information provided to your airline as part of your check-in process.
What is Advanced Passenger Passport Information (API) - when do I need to provide this and is this different to information required by Local Authorities?
Advanced Passenger Information (API) is passport information for all passengers required by your airline prior to travel. Airlines such as TUI, Easyjet, Ryanair, Jet2, Norwegian, Flybe and Aer Lingus all require this. Local Authorities require passport information for all members of your party as a legal requirement. Passport information required by Local Authorities is similar to information given when checking into a hotel.
Getting to and from the airport
Car hire
  • car hire vouchers must be presented for pre-booked cars
  • only the lead named driver on the voucher should enter the car hire office to complete the hire contract
  • any local payments must be made by card only
  • hire cars will be cleaned between each rental, by the supplier
  • please note car hire can be added up to 7 days prior to departure
Transfers
  • only the specified number of passengers will be permitted in vehicles
  • transfer vehicles will be cleaned between each rental, please ask the driver for details
  • please note transfers can be added up to 7 days prior to departure
Taxis & Public Transport
  • masks and face covers may still be required when in public vehicles, the driver will advise you.
  • passengers will not be permitted to sit in the front seat of the vehicle with the driver, who may be masked
  • only a limited number of passengers may be permitted in vehicles and on some public transport.
  • payment by card may be preferred, so it’s advisable to carry both cards and cash when using taxis and public transport
  • taxis will be cleaned between each rental, please ask the driver
  • if you are using public transport, it may still be mandatory in some destinations to wear masks or face covers and you could incur a fine if you fail to do this. Public transport may be operating some restricted timings and passenger capacity volumes
We will continue to monitor health and safety information in destinations and provide updates throughout 2022. Last updated 02 September 2022.
Advanced Passenger Passport Information (API) – Do you need my middle name? It states it must match your passport exactly.
Middle names are not required. Only first and last names are required. They must however, match your passport exactly. Hyphens are not required on documents. 
At the airport (UK & EU Destinations)
Please check your Departure and Arrival airports, to ensure you are aware of their social distancing and check-in processes around Coronavirus Covid-19 and remember to wear a mask at all times, subject to guidance.
  • During 2022, masks may still be required at airports, both in the UK and in overseas airports, so please ensure that your party carry these, check the guidance in place and have sufficient masks for your holiday and travel journeys ( children under the age of 6 may be exempt, as will some travellers with specific medical respiratory conditions )
  • Most airports continue to operate body temperature checks / thermal scanning and visual health assessments, so you will need to allow longer to go through the airport check-in processes
  • From mid 2022, European countires will require travellers to have evidence of Covid-19 vaccinations / booster vaccination/s and countries will also require you to provide the following inforrmation: contact information and any history of exposure to COVID-19. Random testing may be conducted at aiports and any traveller who presents symptoms, or fails one of the above requirements, is likely to be seen by a health professional and you must follow the instructions given to you by the local authorities or airport health personnel.
Do you have staff in resort?
We do indeed; there are dedicated service centres at each of our destinations for round the clock support, meaning your villa representative is just a phone call away. Any advice, they will be able to assist and advise you. Contact numbers will be in the travel documents which can be accessed and downloaded via our online portal 'Manage my Booking'.
Will we be met at the villa to check-in ?
We do not provide a personal check-in service. Once you have provided passport information for all guest in your party, you will be sent the villa access codes and the keys to the villa will be stored in a lock-box at the front of the property. You will also be sent contact details for our local representatives & local resort office, should you need any advice or assistance.
What time can I check in at the villa?
You can check in to the villa at 4pm. * IMPORTANT - please note that during the 2022 seasons, we may not be able to offer an early bag drop facility, due to cleaning preparation protocols. We will advise when this service becomes available again.
How do I collect the keys and get access to the villa?
The keys are in a lock box at the villa. The code and location of the box will be in the travel documents which you can download prior to departure. You will need to have submitted your passport ( LAR ) information in order to receive the villa lock box key codes.
Who do we call in an emergency when we are on our holiday?
There are dedicated service centres at each of our destinations, meaning your villa representative is just a phone call away. Contact numbers will be in the travel documents which can be accessed via the ' Manage my Booking ' online portal ' MyVilla Plus.'. Don't forget to take your travel insurance policy details!
What's the check-out time at the villa?
10am is the check-out time. We regret that we are unable to provide a late check-out. Our local overseas in-resort team may be able to advise of a nearby location or facility where you can safely store your baggage. Any charges for this facility are payable locally and do not form part of your contract with Villa Plus. Please note that the villa servicing and gardening staff may arrive from any time after 08:00 hours on your departure day, to ensure the villa can be cleaned and prepared for the next guests.
Can I arrange a late checkout/early check-in?
Unfortunately, we do not offer a late check-out/early check-in, as its already a short turnaround time to ensure the villa is ready for your arrival.
Can I amend my arrival date, villa or destination?
  • Yes, you can have one fee free amendment up to 12 weeks before departure date
  • You can request an amendment on the 'Manage my Booking' page on My Villa Plus. To action the change, you will need to pay the final balance on your booking at the time you wish to make an amendment.
  • You will receive an amendment code to the value of your villa, once you have paid the final balance on your original booking. This code is valid for 2 weeks allowing you to rebook a new Villa Plus holiday online.
N.B. Only one fee free amendment per booking, further amendments up to 12 weeks before departure or any amendments within 12 weeks of arrival are subject to our usual booking conditions with amendment fees.
Can I amend names on my booking?
  • Yes, up to 48 hours before departure
  • Single name change - If one person in your party gets COVID-19 and you can prove it, we will happily issue a voucher for the sum of the per person price paid for the villa. Valid for 12 months and a maximum 1 person per booking with us.
  • Multiple name changes - If one or more persons in your party gets COVID-19 and you can prove it, then a free name change can be made for the entire party, should you be able to find replacements (e.g. family, friends, or colleagues) by contacting our travel team.
Please note:
  • (i) Villa Plus reserve the right to amend these terms at any time for new bookings made on or after the date these terms are changed.
  • (ii) The above flexible booking terms apply to new bookings made, since (and including) the 28/01/2022
  • (iii) The Flexible Booking Policy does not apply to bookings made using a voucher
  • (iv) If you paid for your Villa Plus Holiday in Euros and want to amend your booking, please contact our Travel Team at info@villaplus.com
If I make a Villa only booking can I add flights at a later date?
We are sorry, but Villa Plus no longer offer Flight Inclusive Package Holidays. For maximum choice and flexibility, please choose from one of our fantastic hand-picked, curated villas and then source your own flights.
Can I add additional people to my booking?
Extra guests can be added at a later date, so long as the villa occupancy is not exceeded. Please go to the 'Manage my Booking' portal, to add, amend or remove guests.
Is there a charge to add travel cots and highchairs to my booking?
Travel cots, cot linen and high chairs are provided at an extra cost. This is £20 for the full week for a Travel Cot and £10 for the full week for a Highchair. A manufacturer's EU regulation mattress is provided in all travel cots as standard. Cot linen is provided and all travel cots and high chairs all meet EU standards. You can add them on our 'Manage my Booking' portal.
Can I add an extra bed to my booking and is there a charge to do this?
An extra bed can be provided in all destinations apart from Mainland Spain, the Balearics, French Riviera and Languedoc depending on the occupancy. This is usually a fold-up child bed and more suited to children under 15. In Lanzarote, Fuerteventura and Tenerife, the maximum age for a child sleeping in the extra bed is 11 years. There is a charge for the child bed of £30 per week. Dimensions can vary.
Can I add extras to the Villa after my booking?
All optional extras can be added at a later date, subject to availability. These include:
  • Starter packs
  • Travel insurance
  • Car hire and airport transfers
  • Cots, high chairs and child gates
  • Pool fences
  • Z-beds
Please go to the 'Manage my Booking' portal to add, amend or cancel these.
Can I change the dates of my villa?
We will endeavour to meet your requests, however there are usually administrative costs associated with this. Amending within 12 weeks of the departure date will be treated as a cancellation, please click here to see the cancellation section of our Terms and Conditions.
Can I change the duration of my villa?
The changeover days for our villas are not flexible. You are able to book a villa for either 7, 14, 21 or 28 nights and arrive later or depart earlier, but the price will be calculated for the full duration.
Can I add Car Hire, or transfers after booking?
Yes, you can add car hire or transfers after the booking has been made, as a separate transaction. Please log into the 'Manage my Booking' portal to add, amend or cancel these. Please note that all car hire is on request until confirmed with the supplier. Car hire and transfers can be added up to 7 days prior to departure.Please click here to see our Terms and Conditions.
Can I arrange for groceries to be in my villa when I arrive?
Yes you can. This is called a starter pack which typically includes: milk, bread, tea and coffee, juice, cereals, biscuits, a selection of local products, water and a bottle of wine. The pack also includes helpful essentials such as toilet rolls, washing up liquid and sponges/cloths, matches, dishwasher tablets and bin bags. Starter Packs are usually sufficient for 1-5 people. The £42 cost of the starter pack also includes a small purchase and delivery charge as well as the items and can add to your booking, up to 48 hours before travel. Please go to the 'Manage my Booking' portal to book this.Please note that we are unable to change or add contents to the starter pack.  Some local stores in destinations can offer online delivery - please contact your local resort office to check if this option is available and request details.
Can I add travel insurance at a later date?
Yes you can, however we recommend that you take out insurance at the time of booking or as close to the time of booking, as possible. You can purchase travel insurance through our partner, Voyager Travel Insurance, or to arrange an alternative policy that provides similar or greater cover from the moment you book it. If you take travel insurance with Voyager Insurance Services, you will book directly with them and will be sent policy details by Voyager, or you will have agreed to download it from our online portal, 'Manage my Booking'. It is your responsibility to ensure receipt and to read it in order to accept or reject its terms and conditions. Should you not take out an insurance policy through Voyager Insurance Services, it will automatically be assumed that you have taken out your own travel insurance policy. It is your responsibility to do this. Please remember to take your policy with you on holiday. Please ensure that that the insurance cover you purchase is suitable and adequate for all your party's needs, especially if they have medical considerations. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
I need to cancel my holiday what should I do?
Firstly, please refer to our booking cancellation policy here. If you or a member of your party needs to cancel your confirmed arrangements, the party leader must do this via the " Manage your booking " online portal called MyVillaPlus. Cancellation charges will be confirmed to you on the portal. 
If I arrive early can I leave my bags at the villa?
We are sorry, but during 2022, we're unable to offer early guest check-ins or a facility to leave your luggage, due to extended servicing of villas.
What cleaning precautions have been taken?
Extensive villa cleaning will be carried out between each new guest rental. Some villas may be able to offer a light mid-week clean - the local resort team will advise if this facility is available for your villa, in your online villa manual. Guests must pack nappies or sanitary products separately and all rubbish must be taken to the outside bins promptly. Cleaning equipment in the villas can be used by guests. Pool cleaning is typically carried out very early morning and we ask that you allow the pool technician to finish fully servicing the pool before using the pool, garden or terraced areas. Please note: Smoking is not permitted in any of our villas, nor in the villas' external grounds and we would request that you only smoke in an appropriate place outside the villa perimeter.
Are linen and towels provided?
Linen and bath towels are provided as standard.. However, unless otherwise stated you will need to take your own poolside/beach towels. Please note that during 2022, some destination housekeeping teams may have left a supply of towels and bedding for your full stay, on your arrival day. Please don’t place used bath or hand towels on the floor, please use a waste bag to put these in.
Will there be toilet paper already at the Villa?
There will be a small supply of toilet paper at the villa when you arrive.
Will the garden and pool be looked after during my stay?
Gardening will be carried out during your stay, please refrain from using the garden until this is completed. Pool servicing is typically carried out at least once or twice a week during your stay - this will be done very early mornng so you may not see the pool technician. A pool net is provided at each villa so you can clean the surface of the pool.
Will there be food and provisions in the villa?
Due to health and safety reasons there will not be any food or drink for you in the villa. However, you can order a starter pack which will provide you with basic food, water and some housekeeping supplies for your arrival. Starter packs typically include: milk, bread, tea and coffee, juice, cereals, biscuits, a selection of local products, water and a bottle of wine. The pack also includes helpful essentials such as toilet rolls, washing up liquid and sponges/cloths, matches, dishwasher tablets and bin bags. If you have booked a villa from our Very Villa Plus range, a Starter Pack is already included and will either be at your villa on arrival or delivered soon after. The £42 cost of the starter pack also includes a small purchase and delivery charge as well as the items and can add to your booking, up to 48 hours before travel. Please go to the 'Manage my Booking' portal to book this.Starter Packs are usually sufficient for 1-4 people.Some destinations have supermarket delivery services - please ask your local resort team if this facility is available in your area.
Does the villa have English TV channels?
Our villas have TV with a mix of terrestrial and satellite TV channels. Where BBC and ITV are available, this will be stated in the villa description under the villa facilities list.
What is included in my villa?
You'll be able to see a full list of facilities at your villa (such as WiFi, air conditioning, washing machines, dishwashers, irons and ironing boards) under the villa facilities list under each villa page.
The villa has a BBQ. Is the BBQ equipment provided?
Cooking utensils are provided. Where there is a gas BBQ, fuel is provided at no cost. You will be required to provide charcoal for traditional BBQs.
Do I need to bring my own hairdryer?
Hairdryers are provided at your villa. These are generally placed in the bathrooms or in bedroom cabinets.
Will the villa have enough outside seating for everyone on my booking?
Yes, there will be enough outside dining seats and sun loungers for everyone in your party. Sun umbrellas/parasols are also provided.
Is there pool heating and will it be switched on in July and August?
For villas in our programme which offer a pool heating facility, the pool heater makes the pool 3⁰C- 5⁰ C warmer at 1 p.m. than a non-heated pool under normal circumstances at the relevant time of year. This provides beneficial warming to a pool, but does not make it a 'hot' pool. Please note that we do not feature pool heating during July and August, as weather temperatures will raise the heat of the pool so the temperature of the water regularly exceeds 28 degrees celsius, the temperature at which the pool may be heated to. We recommend that you use the pool cover to retain the pool heat, if one if provided. Between November and April, any pool heating installed may not be adequate to heat the pool to a comfortable temperature and under these circumstances, no refund will be made. We do not accept any liability for any non-operational time out of our control. In the case of any malfunction of the pool heating equipment, we will endeavour to rectify this as soon as possible, however, our liability will not exceed a total of £150 per villa, per week.
Will I need to take my own ping pong bats and balls and pool cues and balls?
There's no need to take your own ping pong bats and balls and pool cues and balls, as these are provided at the villa. They are usually stored in a cupboard in the villa.
What is the maximum and minimum Pool Depth?
Pool depths vary from villa to villa. You'll be able to see the maximum and minimum pool depths for your villa under the villa features list on the villa page.
What if I have a general problem at the villa ?
Please contact the local resort team or your villa representative in the first instance promptly during office hours, they will discuss with you and arrange for any further actions.
Villa Occupancy
All named persons staying at the villa overnight during the villa rental period must be given to us in the UK before departure and those names must match those included on the final booking confirmation invoice. The number of people staying at the villa must not exceed the maximum occupancy number as shown on our website. Whilst day visitors are permitted ( limited to no more than 2 additional persons ) Villa Plus will ask any additional persons not named on the final invoice confirmation, to leave the villa in a case of non-compliance. No overnight visitors are permitted.
Electric Car charging
The charging of electric cars or other electric / hybrid electric vehicles is not permitted in any villas.
The overseas resort team
Welcome visits – due to Covid-19, we are no longer carrying out standard welcome visits. If you have any questions on arrival, please call the local team, who will advise you of the process or our local team will contact you via WhatsApp / video call or email / call. If you had pre-booked a welcome visit, our local team will contact you to arrange this, as it will be held via skype or an alternative App service. If you experience maintenance or appliance issues, please call the local team or Villa Co-ordinator, who will arrange to attend the property with a technician at a mutually convenient time.  The resort team and technicians may wear masks and practice social distancing measures as a safety precaution. We ask that only one member of your party meets them.
What local amenities are there?
  • Supermarkets / mini-markets – some EU countries are still asking customer to wear masks to enter supermarkets and shops and entry may be denied upon failure to comply.  There will be a limited number of customers permitted in a store at any one time. Between 08:00 – 10:00 some stores may only permit elderly or vulnerable customers.
  • Restaurants and Bars – some restaurants may continue to operate limited occupancy for health considerations, it is therefore recommended to make a reservation in advance.  Card payment is preferred. Venues may request your contact details to comply with contact tracing regulations. Please note that due to travel restrictions in some countries around Covid-19 & related infections / Sars, some restaurants and leisure facilities may be temporarily operating on reduced hours or have earlier closing times.
  • Beaches – some beaches may still operate some spacing between parasols and number restrictions on parasol rentals.  You may be asked to provide your contact details to comply with contact tracing regulations. Not all beaches will have sun beds and umbrellas set up, alternatives can be purchased in most shops in tourist resorts. Some countries continue to operate a traffic light system on beaches to indicate occupancy levels:  Green;  low occupancy / Yellow – high occupancy / Red – Full
  • Banks, post office, retail shops, local attractions, cultural properties, theatres, cinemas, parks and zoos – Some may be operating limited hours / visitor numbers and masks may still be mandatory.
  • Medical services – GP’s / Hospitals / Pharmacies  – in the majority of countries, only 2 persons per consultation ( or 1 adult with 1 child ) will be permitted. Masks or face covers MUST be worn.  Travellers with existing underlying medical conditions should always carry their medical history and details of any prescribed medication, in case of hospitalisation, or treatment whilst on holiday.   If travellers suspect they may have symptoms of Coronavirus ( i.e. fever, difficulty breathing, a persistent cough ) please call your local resort Villa Co-ordinator or local office, as they will advise the right health facility or number to call. This will also protect you and prevent the possible spread of virus or infection to others.
  • Country Regulations on masks and face covers - whilst many countries have relaxed their regulations around the wearing of masks or face covers. In the Balearics ( Majorca & Menorca ) and in France from July 2020 and continuing through 2021/22, many may still have mandatory regulations in place - please check with your local resort time for guidance. Generally it is best to carry a mask or face cover with you in all public areas, streets, shops or public buildings with enclosed areas. ( Exceptions will be made for persons with valid proof of medical conditions, on beaches, pools, playing sports, or whilst consuming food or drink. Children under the age of 6 years are also exempt. ) Failure to comply with any existing regulations, could incur fines in the region of €100.00 in Spain and €135.00 in France. Always carry a mask or face cover with you.
  • VACCINATION /PCR STATUS FOR VILLA CHECK-IN PROCESS - In most destinations you may be required to show evidence of your full vaccination status or a negative Covid PCR test results as part of the check-in process after your arrival at the villa, so please keep these available. Portugal introduced new regulations on the 9th July 2021 and our local team will contact you within 24 hours of your arrival to advise the process for viewing these - children under 12 are exempt from this requirement in Portugal.
We will continue to monitor destination information and update this page throughout 2022. Last updated 31 March 2022
I’d like to provide you with some feedback on my recent holiday. How can I do this?
We take all client feedback seriously and use it to ensure our holidays are the best they can be. You can leave a review on TrustPilot. We will email you a review request the week after your holiday. If your feedback is more urgent you can email info@villaplus.com and our team will look into this for you.
This Useful Information, together with the Health & Safety section and Booking Conditions, and where you book your holiday through our website, our Website Terms of Use contained on our website, form the basis of your agreement with Villa Plus Ltd ("we" or "us"). They apply only to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform as applicable as part of our agreement with you. References to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. Villa Plus are members of ABTA, our membership number is Y6093 and we abide by the ABTA Codes of Conduct. VP RESORTS villas will have specific information relevant to the complex and their reception team will be able to issue guidance to guests, on request.)
  • Transfers from/to the airport and to/from your villa.
  • Starter pack available on request. Each pack costs £42.00 and is suitable for 4 to 5 people.
  • Online payments made by credit (Visa or MasterCard) or debit cards – No charge.
  • Travel/holiday insurance.
  • Hire cars.
  • Flights
  • Extras such as pool fences, high chairs, cots, etc.

Our role is to help you choose a villa and resort that is just right for you and your party. We invite you to ask our experienced and knowledgeable reservations staff as many questions as you need to and to tell us as much as possible about your particular holiday needs. Good research is important in finding the right villa and you can telephone us on 01727 836686 and we will help you through our website. Please find our current opening times here https://www.villaplus.com/contact-us . We will be closed on Easter Sunday and Christmas Day.

All the names of those persons staying at the villa overnight during the villa rental period must be given to us in the UK before departure and those names must match those included on the final booking confirmation invoice. The number of people staying at the villa must not exceed the maximum occupancy number as shown on our website. Whilst day visitors are permitted ( limited to no more than 2 additional persons ) Villa Plus will ask any additional persons not named on the final invoice confirmation, to leave the villa in a case of non-compliance. No overnight visitors are permitted.

Our pricing structure is such that on some occasions, a larger villa compares favourably in price with a smaller villa. Visit our website at www.villaplus.com , which will greatly assist in increasing your choice of villas without necessarily increasing the price. Alternatively, please contact us and we will advise the options to help you make the right choice.

Your driving directions and villa access information will become available in the online ' Manage my Booking ' portal, 14 days prior to your departure once passport information has been completed for all guests.

If you book a villa only and make your own travel arrangements, we will be pleased to take your booking on that basis - visit www.villaplus.com for villa only prices or call us for a quotation. All our usual listed facilities and services are included in the cost, but, if required, cots, high chairs and extra beds are available at an extra cost (£30.00 per week for an extra bed, £10.00 per week for a highchair and £20.00 per week for a cot). 25% of the villa only cost will be required as a deposit at the time of booking unless within 12 weeks of departure when full payment is required. With the exception of Andalucia, Costa Blanca, Costa Del Sol, Costa Blanca, Majorca, Menorca, and the French Riviera, in other destinations (where permitted) 1 extra bed is available per villa (£30.00 per week) but is only suitable for children aged 15 years old or younger. Dimensions can vary.

Children under the age of two on their return date are classed as infants and we can accommodate them for only £50.00 per week for the first week and £30.00 per week for subsequent weeks. Reductions are available for children from 2-11 years inclusive. Infants are not counted towards the party size. We still count children in your party size thereby reducing the cost for each member of your party and ensuring that there are no under occupancy charges. This is worth considering when making comparisons with other companies' child reductions.

You can check into your villa at 4pm on your arrival day and are required to leave the villa at 10am on your departure day. It can take considerable time to clean a villa on changeover days and we would ask that you do not attempt to fully occupy the villa before this time, as it’s important that the houeskeeping team are able to perform their duties without interruption. If you attempt to occupy the villa, soon after the 10am departure of the previous guests, the cleaners may not have arrived and cleaning may not have taken place. On your departure day the houeskeeping team may arrive at your villa as early as 8am.

N.B. Please note that during 2022, we are unable to offer the facility to leave your luggage at villas before 4 p.m. due to extended cleaning and servicing. Servicing Arrangements: Villas are regularly maintained by a team comprising of (but not limited to) housekeeping staff, gardener, pool man and the villa manager or agent, who oversees the property. The times they work may vary, as may the number of hours worked. Their duties are to make the beds and clean the floors and bathrooms. Towels should be changed twice weekly and bed linen once per week (including your arrival day). Linen is supplied - fresh linens and towels may be left on your arrival day. Some villas may be able to offer a light mid-week clean - please contact the local resort team who will advise if this facility is available for your villa in your online villa manual. It is important that the pool technician, housekeepers and gardener carry out their duties to maintain the villas and due to their workloads, the times of their visits cannot be fixed and may not always be convenient to everyone. Photographers may also be present on your arrival day taking the latest website images of the villa and/or its grounds or surrounding area and we kindly ask for your co-operation during their visit. The ground surface inside and outside the villa may be wet due to being cleaned on your arrival, departure and any other day when a housekeeping service is carried out. Be aware of the ground condition at all times and be cautious by taking the necessary steps to ensure your safety and especially that of children and the elderly. At other times, ground areas open to the elements or subject to dousing in water from the swimming pool may be wet and caution is required at all times.

Please note: Smoking is not permitted in any of our villas, nor in the villas' external grounds and we would request that you only smoke in an appropriate place outside the villa perimeter.

Car hire can be booked via the MyVillaPlus portal, after making your villa booking*. It is not always essential to hire a car with our villas, but it is a great asset. We are able to offer special contract rates, which must be pre-booked in the U.K. To assist you in deciding if you need to rent a car on your holiday, we have categorised each villa as follows:

  • Car not required - This is where you are close to, or in a resort centre and can walk to a selection of restaurants, mini-markets, shops, bars, and usually the beach.
  • Car useful - This is where you can usually walk to some restaurants, a mini-market, and the beach within 20 minutes and where a car will enhance your resort experience.
  • Car essential - This is where the villa location is not close enough to restaurants/bars to walk and where we believe your holiday will be restricted should you also have to walk to the beach.

*Please note that all car hire is on request until confirmed with the supplier. All car hire can be added up to 7 days prior to departure.

Insurance for your hire car

Your vehicle comes with sufficient insurance cover for you to drive away. Please note, upon collecting your vehicle you will have to sign a rental agreement with the supplier at which time you must leave a credit card imprint. The supplier will generally hold an amount on the credit card until you return the car. The agreement that you must sign will specify that you are responsible for certain failures/damage on the vehicle including (but not limited to) windscreen, tyres, wheels, sump, clutch and the underside of the vehicle. This is not covered by your CDW cover and neither are accidents where the rental company believes you were negligent. Any additional or newly imposed Government Taxes or charges are not included in your arrangements with Villa Plus and are payable locally. The supplier will usually offer you additional, optional, cover for increased peace of mind if you don’t already have your own private insurance cover, or an excess reduction policy.

It is important to note that any additional cover taken out locally is strictly optional and represents a private arrangement which is not part of your Villa Plus booking. DO NOT sign the rental agreement offered to you on collection of the vehicle unless you have read, understood and agreed to all the charges shown on the documentation (printed or electronic). Once this agreement has been signed we are unable to obtain any refunds from the supplier for any unwanted optional extras.

Rental period

Vehicles are rented in periods of 24 hours from the time of collection and not by calendar date. Your rental agreement will show the time that you will need to return the vehicle at the end of your holiday. If you return the vehicle after that time you will be liable for a late return fee which is typically one full day’s rental at the supplier’s local rate (not the special rate negotiated by Villa Plus) plus an admin fee. Make sure your rental booking covers sufficient hours to avoid these charges – you may wish to consider booking an extra day at the end of your stay if your homeward flight is significantly later than your arrival in resort.

Who can drive?

Your vehicle will be booked in the name of the lead passenger. If the lead passenger is not going to drive the vehicle please discuss this with us in advance so that we can advise the supplier otherwise the lead name on the booking will be considered as the lead driver. In most cases a second driver is included free of charge but the person in whose name the booking is made must also have a valid driving licence. Conditions, as set out under the individual destination car hire pages relating to the eligible age of drivers, will apply

Vehicle model

Each rental group includes a range of different makes and models. Vehicles are booked by group type and not specific vehicles. The vehicle models shown on our (or the supplier’s) website are for indication only. Rental companies in different locations may have different makes and models available and we cannot guarantee a specific vehicle will be provided.

Please note that although the alternative vehicle will be from the same rental group it may, in some cases, be smaller than the one pictured on the website. We reserve the right to substitute any vehicle for a similar or superior group if the booked vehicle is not available at the time of collection.

If at the time of booking you are told the car group selected is on a ‘request basis only’ this means that we are unable to confirm availability of the requested group until we have contacted our local supplier. If our local supplier is unable to provide this car group we will then offer an alternative car group at the best price available. You will then be able to either accept the alternative car hire element of your booking or decline and make your own car hire arrangements. N.B. If it transpires that the ‘on request’ car hire group is not available it will NOT be possible to then cancel the other elements of your CONFIRMED Villa Plus Holiday arrangements without incurring our published cancellation charges.

Fuel policy

The vehicle will generally be provided with a full tank of fuel, please check your fuel gauge when collecting the vehicle. You will be expected to return it in the same condition. You may be charged a deposit for fuel which will be refunded providing the vehicle is returned with a full tank. You must confirm with the rental company that this will be done when you return the vehicle as it will not be possible to ask for this later.

Some companies offer a ‘fuel up front’ option whereby you pay in advance for a full tank of fuel and can then return the vehicle with any amount of fuel. This payment will only be returned if the tank is full at the end of the rental. Anything less than a full tank will incur the full charge and no partial refunds will be given.

Traffic offences

You are responsible for any fines payable should your vehicle receive a parking/speeding ticket or contravene any traffic regulation while in your possession. Rental companies are obliged to provide details of the driver to the police if required and you will be required to pay any resulting fines or handling charges directly. Villa Plus is unable to intervene in such circumstances.

Amendments to booking

It is important that you check the details of your car rental (particularly the drivers' names and booking dates) are correct prior to confirming the booking as it is subject to the specific Terms and Conditions of the Third Party Supplier which may differ from Villa Plus. Changes made after confirmation may be subject to amendment fees which might, in some instances, incur 100% cancellation charges.

With the exception of Cyprus, as in most continental countries you drive on the right-hand side and overtake on the left. Like the UK, in Cyprus you drive on the left hand side. Please note that from 8 June 2015 the paper part of UK driving licences has been abolished. If you are hiring a car you will need to obtain a ‘check code’ from the DVLA no more than 21 days before picking up your car. Please visit https://www.gov.uk/view-driving-licence for more information. Minimum driving age is 21 years except for Portugal & Croatia: 18 years, Puglia: 19 years, Crete: 20 years & Corfu 23 years. In Cyprus drivers aged under 25 years old can only hire a car if they have held a Full Driving Licence for three years. Whilst driving, you are required by law to have your driving licence, identification with photograph (for British Citizens please use a passport), spare spectacles, and the car rental documentation given by the car company.

From the 1st January 2021, UK drivers won't need an International Driving Permit / IDP to drive in most countries in the EU, but must carry their photocard driving licence* and insurance details with them and any medical documentation if required to drive.

*You might need an IDP to drive in some EU countries ( Cyprus, France, Italy and Norway ) if you have a paper driving licence or a licence that was issued in Gibraltar, Guernsey, Jersey or the Isle of Man.

IDP permits are available from UK Post Offices at a cost of £5.50 - drivers must be 18+, residents of the UK or Northern Ireland and hold a full UK driving licence.

The gov.uk website gives full guidance details: https://www.gov.uk/driving-abroad/international-driving-permit

EU Driving post Brexit: Read More

IDP's: Read More

A particular villa may be more expensive than others because of its size or proximity to a beach or other reason and not because of the standard of its furnishings. Villas are decorated and furnished in different styles according to owner's tastes and the furniture will sometimes vary from the brochure or website pictures. Photographs are factual unless they have a caption 'this is an artist's impression', which can occur when a facility was being constructed at the time the photograph was taken and the pictures on our website may not depict pool / table tennis tables but will be listed in the villa amenities if the property features them.. Because many photographs are taken during the winter some 'natural' aspects surrounding the house may have been enhanced. We wish to make it clear that we do not rent five star or luxuriously furnished villas. Our villas are well equipped, primarily as a second home or for holiday rentals. We provide self-catering accommodation and not hotel style facilities or services. Villas advertised with greater seclusion, does not mean they are totally private but they simply have more overall seclusion than most villas. We try to be accurate at all times. It is impossible to give a full description of our villas within this brochure or website. All the villas featured have been visited by us and it is important that you not only read the individual descriptions but also speak to us to obtain a better understanding of each villa and the surrounding area. You can also visit our website, www.villaplus.com which shows extra information and pictures about our villas, the surrounding areas, local beaches and places of interest.

Washing machines are for your benefit, but may also be used by the housekeeping staff for the villa laundry and may be sited in the main villa, or in a separate, external area and the they will need access to it, on occasion.

Dishwashers are supplied in most of our villas. It is most important that you use the correct tablets. If you have purchased an arrival starter pack there are a few tablets to get you started and if you use the machine regularly, please purchase more.

A starter pack can be purchased during the booking process or any time after the booking has been made but we do not cater for particular demands / allergies. Our Starter Pack is designed to provide basic necessities and sufficient food for a light snack and it typically includes: milk, bread, tea and coffee, juice, cereals, biscuits, a selection of local products, water and a bottle of wine. The pack also includes helpful essentials such as toilet rolls, washing up liquid and sponges/cloths, matches, dishwasher tablets and bin bags. These items can vary from destination to destination, and are subject to availability. The Starter Packs are usually sufficient for 1-4 persons and cost £42 each, which includes a small charge for purchasing and delivery. If you already have a booking with us, please go to the My Villa Plus portal to add it.

Please note that our villas do not have telephones. Information as to the nearest public telephone, which could be a considerable distance away, will be found in the villa manual, available online. We strongly recommend that clients take mobile phones especially useful in cases of an emergency. Telephone services in Europe do not always have the constant quality of that in the UK and some rural resorts still depend on local dial up internet. WIFI is a method of sharing broadband internet via a radio signal and this can have limitations, particularly in populated residential areas where signals may overlap resulting in interference. We have installed WIFI in the majority of our villas. Please check the 'Indoor amenities' section on the villa page on the Villa Plus website for details. WIFI connection vary between different resorts and individual villas and are a combination of fixed line, mobile data routers or local rebroadcasting systems in the individual villas or shared between adjacent properties. Some villas offer high speed wi-fi service which will be a minimum of 50 megabites per second . Some villas are constructed with very thick walls and the layout and style of construction may prevent the signal from being received in all areas of the villa, in this case we have located the router where the best possible signal is available and very occasionally this may not be in a communal area of the villa, i.e. the router may be located in a bedroom. It should be noted that we cannot offer a service which would be comparable to what is widely available in the UK. Specific limitations are detailed below.

  • Just as in the UK, broadband speeds vary depending on demand. Restrictions may be introduced by the service providers based on, but not limited to, technical issues and/or high demand. We have no control over these restrictions.
  • Websites providing video streaming services such as YouTube and film/TV services such as Netflix, which require high data consumption will not be available as standard offering, but may be available in villas with Smart TV's.
  • Video film downloads will not be available.
  • Online video gaming will not be available.
  • Video calling services such as Skype or Apple Face Time are unlikely to work well.
  • Services offering Remote Desktop type facilities are unlikely to function in a manner which would allow the internet/Wi-Fi connection to be used for work or educational purposes.

Whilst we will endeavour that you can make the maximum use of the service afforded, we are not in a position to guarantee;

  • The availability of the service at all times.
  • The speed at which information may be transmitted or received via the service; or
  • That the service will be compatible with your equipment or any software which you use. Villa Plus accepts no responsibility for the loss of any internet connection or service or any subsequent consequences thereof, and we will not offer any compensation for the same. Your use of the service must not be unlawful or otherwise inappropriate and we have no responsibility for, or control over, the information you transmit or receive via the service.

Many villas include air conditioning/heating in the bedrooms as standard. Please see the individual villa descriptions. Most air conditioning has some form of management system. Some units work on a timer or on a break switch that will turn the unit off if a window or door is opened. Other units may be fitted with an “eco sensor” which would deactivate the unit when no movement is detected in the room are are fitted in compliance with local legislation. Please do not attempt to override timer systems and do not leave the air-conditioning turned on full for long periods of time, as this could cause the unit to malfunction, or leak. Please consult the online villa manual for full details. Subject to our booking conditions, Villa Plus cannot be responsible for any non-operational time which is out of our control.

Smoking is not permitted in any of our villas, nor in the villas' external grounds and we would request that you only smoke in an appropriate place outside the villa perimeter.

With the exception of Cyprus (where UK plugs can be used), the Electricity supply in the villas is 220 AC with continental twin plugs. Please remember to bring an adaptor when taking any electrical items with you. Your villa electricity supply is not always as constant as in the UK and individual properties may have pre-set limits. You may find that the electricity will "trip off" if too many appliances are used at once. If this happens, simply turn off some appliances and reset the main fuse box (the location and full details will be in the online villa manual). Please be careful, as it can get very dark, especially in some rural destinations and if in doubt, please contact your local Villa Representative or office team.

Bookings made on or after 1st March 2022

(a) Damage

All guests must ensure they treat villas, their contents and grounds, with due care and consideration. For any accidental damage or instances of negligence or vandalism, we reserve the right to invoice you / your party for immediate payment, or will seek to recover damages on behalf of the villa owner, by civil litigation.

Bookings made on or before 28th February 2022

(b) Accidental Damage Waiver (ADW)

Most bookings will incur a non-refundable charge called an Accidental Damage Waiver (ADW). This will be added to your confirmation invoice and is payable with your holiday balance. The ADW is used to cover accidental damage that may occur at the villa and is calculated dependent on departure date and the size of villa. This waiver has maximum limits for damage caused to any part of the property or its facilities but excludes negligence and vandalism. Please see below scale of applicable maximum limits of cover.

  • 1-2 bedrooms - £800
  • 3-4 bedrooms - £1200
  • 5 bedrooms - £1500
  • 6 or more bedrooms - £1800

For any accidental damage that exceeds the values set out above, we reserve the right to invoice you for immediate payment.

Flight arrivals and departures in our resorts are spread throughout the day and as you have to leave your villa by 10am there is often a long wait before your homeward flight. Our local overseas in-resort team may be able to advise you of a nearby location or facility where you can safely store your baggage and you will need to contact them prior to your departure day to discuss this. Any charges for this facility are payable locally and do not form part of your contract with Villa Plus. Although usually secure, we cannot be responsible for any luggage left in this manner.

Where taxi transfers have been booked, it is normal practice for the taxi to collect clients at the left luggage facility and take them to the airport. It is the client's responsibility to get to that facility with the luggage. Our Villa Representatives may be able to suggest showering facilities or hotel rooms where available, but these must be paid for by the client locally and such local services cannot be guaranteed.

In most of our destinations (with the exception of Andalucia, Costa Del Sol, Costa Blanca, Majorca, Menorca, French Riviera and Languedoc) we can allow an extra bed in the Villa. This is usually a fold up portable “Z-bed” (dimensions can vary) and is suitable for a child under the age of 15 years only. In Lanzarote, Fuerteventura and Tenerife, the maximum age for a child sleeping in the extra bed is 11 years.

Where a villa is rented with an extra bed (for example 6 adults and 1 child in a 3 bedroom villa) it does not necessarily mean that the amenities of the villa will allow for the extra child. Cots, high chairs and Z-beds carry a charge of £30.00 per week for an extra bed, £10.00 per week for a highchair and £20.00 per week for a cot. Most cots provided are of the 'travel' type. Linen is supplied, but it is not possible to provide additional mattress’ over and above that provided by the manufacturer of the travel cot. Child gates are available free of charge, where it is possible to fit these in individual villas. Please check your villa description on the Villa Plus website under 'Villa facilities' to see if your chosen villa can have a child gate fitted, at the time of booking.

All our villas have barbecues and where possible these are brick built. It is not normal in southern Europe to clean barbecues and it is not the housekeeping team's responsibility to do so. Therefore, we kindly ask guests to leave them in a reasonable and useable condition. We have asked owners to supply cleaning implements.

Please ensure that children are supervised at all time around pools and comply with all safety signage.  Not all villa pools have lighting. 

For villas in our programme which offer a pool heating facility, the pool heater makes the pool 3⁰C- 5⁰ C warmer at 1 p.m. than a non-heated pool under normal circumstances at the relevant time of year. Note that this provides beneficial warming to a pool, but does not make it a 'hot' pool.

Please note that we do not feature pool heating during July and August, as weather temperatures will raise the heat of the pool so the temperature of the water regularly exceeds 28 degrees celsius, the temperature at which the pool may be heated to. We recommend that you use the pool cover to retain the pool heat, if one if provided.

Between November and April, any pool heating installed may not be adequate to heat the pool to a comfortable temperature and under these circumstances, no refund will be made. We do not accept any liability for any non-operational time out of our control. In the case of any malfunction of the pool heating equipment, we will endeavour to rectify this as soon as possible, however, our liability will not exceed a total of £150 per villa, per week.

Please read the Health & Safety section of this website for other important information about swimming pools.

Please note that Villa Plus does not feature jacuzzi, whirlpool, spa or hot tub facilities, either in villa baths or swimming pools, nor as a separate facility in any villas featured on our website. As it is not always possible to remove a jacuzzi type facility which has been installed by the villa owner prior to contracting the villa as a holiday home, some images of the villas may depict a jacuzzi type facility, however these units will not be operational. Villa Plus will not be liable for any incident or injury, if guests attempt to, or use these units.

  • The Portuguese Tourist Office is located at 11 Belgrave Square, London, SW1X 8PP. Tel: 020 7201 6666. Website: londres.embaixadaportugal.mne.gov.pt/en/
  • The Spanish National Tourist Office is located at 79 New Cavendish Street, London W1W 6XB. Tel: 020 7486 8077. Website: www.spain.info
  • The Greek National Tourism Organisation is located at 4 Great Portland Street, London, W1W 8QJ. Tel: 0207 495 9300. Website: www.visitgreece.gr
  • Cyprus Tourism Organisation is located at 13 St James's Square, London,SW1Y 4LB, UK Tel: 0207 321 4170. E-mail: visitcyprus@cto.org.cy Website: www.visitcyprus.com
  • The Croatian National Tourist Office is located at 21 Effie Road, Fulham Broadway, London, SW6 1EN. Tel 0208 563 7979 E-Mail info@croatia-london.co.uk Website: croatia.hr
  • The French Tourist Office is located at Lincoln House, 300 High Holborn, London WC1V 7JH. Tel: 0207 061 6631 Website: uk.france.fr
  • The Italian Tourist Office is located at 1 Princes St. Mayfair, London W1B 2AY Tel: 0207 408 1254 Website: www.enit.it

We have installed Television systems in all of our villas which offer several English speaking channels. The methods of doing this vary between different resorts and villas and are a combination of Digital Satellite or Cable; offering either Limited Sky, Freeview and Freesat packages. Additionally, some villas may also receive terrestrial stations which feature local channels. BBC and ITV will only be available where specifically mentioned under the individual Villa Facility List. Some villas offer Smart TV with streaming services. Due to certain circumstances such as, but not limited to, changes in satellite orbit, atmospherics, weather conditions, location of villa we cannot always guarantee access to all the channels all of the time. Satellite signals may fail to operate for various reasons in any one of our resorts and at any one time and when this occurs, we will have no liability in these circumstances which are beyond our direct control.

A DVD player may be provided in your villa so you can bring UK DVDs with you to watch. If a DVD player is featured in the villa, a selection of DVD’s may also be provided in our Very Villa Plus programme.

Pool/Billiard tables and table tennis table may be provided at most of our villas (see individual villa descriptions for full details) and their location will depend on the property layout. Where located outside, the cloth on the playing surface of the pool / billiard table may become faded by the sunshine or proximity to sea.

It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this (please also read the 'Before I book ' section.) You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own GP, as applicable. Requirements do change and you must check the up to date position in good time before departure.

  • If you have a UK passport, please use the website link below to check your current passort validity dates for travel to Europe: https://www.gov.uk/government/news/be-travel-aware
  • For passport applications or renewals, please go to: https://www.gov.uk/apply-renew-passport
  • For more information about your chosen destination and for latest travel advice we recommend that you also refer to the Foreign, Commonwealth and Development Office ( FCDO ) at www.gov.uk/foreign-travel-advice British Citizens holding a full British Passport currently do not need a visa to enter EU member states, althouth this is likely to change late 2022. The European Commission has confirmed that British residents are likely to need a visa to travel throughout Europe after Brexit, which is anticipated to start late 2022, when the proposed Visa may be introduced, if travelling to certain countries. This is called a European Travel Information and Authorisation System (ETIAS) costing around 7 Euros. Further information can be viewed on this link: https://www.etiasvisa.com/etias-news/how-will-the-etias-system-work. If in doubt as to whether you need a visa, the telephone number of the Portuguese Consulate General is 020 7291 3770. The Spanish consulate visa information is on 09065 508970. The Greek consulate visa information is on 09065 508983. The French consulate visa information is on 0207 605 6740. The Italy visa application centre is on 0871 376 0023 and the telephone number for consular section of Cyprus High Commission is 0207 629 5350. Some visas can take up to 4 weeks or longer to issue. Unless already on a parent's passport, children/ infants need their own passport. Anyone 16 or over on their return date must have their own passport. Anyone aged under 18 must be travelling with an adult aged 18 or over and/or provide information as required by the local authorities. Villa Plus accepts no responsibility for clients refused entry to their destination due to incorrect documentation. ( Please refer to our Booking Conditions. )

We will continue to update our information as changes are published throughout 2022.

Villa Plus will not be held responsible for any liability incurred if you are a no-show at your booked villa, should you miss your independently arranged flight and no refund will be made.

The local currency in Portugal, Spain, France, Italy, Greece and Cyprus is the Euro. The local Currency in Croatia is the Croatian Kuna.

The information contained within our Holiday Guide does not form part of our contract with you.

Online payments can only be made by our stated credit / debit cards , debit cards – there is no charge. Please note that payment for Risk / Security deposits can only be made by credit card.

Our resorts enjoy many more sunny days than the UK but occasionally it does rain heavily. The villas are not naturally suited to poor weather conditions which may result in temporary water ingress into the villa, water marks appearing on ceilings or walls or dampness.

Local festivals are held throughout the year in many of our destinations and although they can be enjoyable, there may be extra noise late at night in certain areas or driving routes may be temporarily restricted. Shops, banks, bars, restaurants, roads and other facilities may be closed.

No coastline in Europe is private and it may be possible for the general public to access and walk along some coastlines, including those that may be adjacent or close to our villas.

Some airlines do not allow pregnant woman who are 28 or more weeks pregnant on the date of return to fly. Other airlines have variations on this rule between 28 and 32 weeks, allowing travel with a doctor's certificate. If you are showing signs of pregnancy, our advice is to take a doctor's certificate with you even if you are less than 28 weeks pregnant on your return date of travel. Airline tour operators can substitute different airlines for a flight and it may be that each airline has a different rule regarding travel. Should you have a flight already booked with an airline and are not able to travel, our normal cancellation charges will apply. Our advice is to be cautious when travelling more than 28 weeks pregnant. Many airlines do not allow infants to travel under the age of two weeks old.

Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.

Service supply

Water and electrical supplies can be erratic, especially during the months of June, July, August and September and during thunderstorms. There are many more electrical items in each villa these days, which can cause the trip switches to turn the supply off when used in conjunction with each other. Ensure that you know where the trip switches are when you arrive. Heavy rainfall and high humidity can, within a short spell, mar the appearance of some paintwork and cause flaking. Additionally, high salt content in the sea air and a prevailing off shore wind can act as a catalyst in the oxidisation process, particularly on some island resorts such as Menorca and Lanzarote, which can very quickly tarnish the appearance of external metal work.

Water Supply

The vast majority of residential villas are fitted with a traditional sized water tank of 150L capacity, so once the hot water supply has been used up, there will be some delay whilst the water tank refills. This is standard in most domestic properties and larger parties may therefore have to stagger showers. Hot water supply will also be dependent on simultaneous water usage, such as washing machines, dishwasher, showers etc. Sometimes water supply may initially be a little cloudy if the property has been unoccupied the preceding week, so running the taps for a few minutes should restore water clarity. Countryside villa locations in many destinations may not have access to a local mains water supply and will be served by a borehole located on the villa grounds.

Obtaining service engineers abroad is a little different to the UK. The response time is often better than at home, but on occasions they may not be able to attend to a problem on the same day that it is reported. We will always try our best to rectify any problems reported to us as soon as possible.

Insects & wildlife

Portugal, Spain, Greece, France, Italy, Cyprus and Croatia are no different to most southern countries when it comes to occasional problems with unwanted creature intrusions, for example, ants, mosquitoes, wasps & bees, cockroaches, crickets, cicadas. moths, other insects and small mammals and reptiles, such as mice and lizards. You may also see local unwanted wildlife by your villa. Their presence does not reflect the condition of the villa, it is simply a reflection of holidaying in a warm country or in a villa close to or in the countryside. Taking care to cover and clear up food, especially dropped crumbs, can help the situation and we ask that you dispose of your rubbish daily in the allocated external bins. We would ask you not to feed any stray animals, as they may become a nuisance and return to the villa even after you have returned to the U.K. Additionally, in rural areas, many residents have guard dogs, which may be more active than pet animals and bark more at night. Local attitudes to animals/pets differ to the UK. Also, motorbikes being driven without silencers are not uncommon

Sensible precautions should always be taken. Do not leave windows and doors open when you leave the villa, are by the pool or go to bed. Please use the safe provided to store all valuables, including passports and travel documents. All our villas have safes, with the exception of villas located on a complex (where the safe at reception should be used) however some safes are small. If you do not use the safe provided you may invalidate any insurance claim that you may have. Most villas have an alarm and security lights. Use the alarm when you leave the villa. Your holiday villa may not have the same high level of security as you might have in your own home and we firmly recommend that you do not take any items of great value with you but if you do, ensure that these items are adequately insured.

Most travel insurance policies have limitations placed on them with regard to money and valuables - please read your policy carefully. Do not take large amounts of cash with you. When changing traveller's cheques check out a couple of Banks and Exchange Bureau as rates may vary. You can also use most credit or debit cards to obtain cash from cash point machines, using your card and pin number. We do not offer compensation resulting from activities of theft or accept any liability for such matters.

Finally, please remember that should anything go wrong with your villa it must be reported to our local Villa Representatives or the local resort office team promptly. They are there to help you and to try to make your holiday as enjoyable as possible. You can contact one of our Villa Representatives on their mobile telephone via your mobile or from a pay-phone/restaurant.

Our villas may not be ideally suited for clients with disabilities although some are more suitable than others. If you have a disability, mobility or other medical requirements and need specific answers to specific questions before booking with us, we must be pre-advised by writing to us ( preferably by email ). When making a booking please ensure that you have selected the 'villa suitability check' option during the booking process and one of our Travel Team will contact you to discuss your specific requirements. On receipt of your invoice please check that we have included your requirements. We are unable to take any responsibility for the lack of suitable facilities without knowing your requirements. To help us help you, please ask for a copy of our Checklist for Disabled or less mobile clients. (See also clause 15 of our booking conditions).

The villas are booked for normal holiday use only and pets/animals are not allowed. Guide and assistance dogs are usually allowed, with the prior permission of the villa owner - please contact us before you confirm any booking. Please note that any guests arriving at a villa with an animal or pets that is not a guide dog which has been given prior permission by Villa Plus, will be asked to leave immediately and no refund will be given in this circumstance.

The charging of electric cars or other electric / hybrid electric vehicles is not permitted in any villas.

Planning for your next holiday or have you just booked your first villa holiday? Sometimes it can be a daunting task to sort through everything but Villa Plus is here to help! For more information about your chosen destination and for the latest travel advice we recommend that you refer to the Foreign, Commonwealth and Development Office (FCDO) website.

We recommend that for any information on local laws, passports, VISA information and your holiday destination in general, then visit www.gov.uk/foreign-travel-advice

This information was updated 31 March 2022.

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