By making a booking, the first or lead named person travelling on the booking, agrees on behalf of all persons detailed on the booking that:-

a. He/she has read these terms and conditions and has the authority to and does agree to be bound by them;

b. He/she consents to our use of information in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements);

c. He/she is over 21 years of age when placing an order for services with age restrictions and declares that the lead traveller must always be 21+ years and that ALL members of the party are of the appropriate age to purchase those services - please note that any bookings made where all party members are subsequently identified to be under 18 will be cancelled and not refunded. We reserve the right to cancel a booking and withhold customer monies to offset any costs incurred if the traveling booking party members are aged below 21 years.

d. He/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

e. All customers have to pay a security deposit on their villa booking. As part of your online check-in process, you are required to submit travel documentation and pre-authorise a security deposit payment, 4 days prior to your arrival. The amount can be viewed under the ' House Rules ' section on your chosen villa page. You will receive holiday reminders at 14 days before your arrival date and 4 days prior to your arrival date, in order to complete our check-in procedures. If the security deposit is not paid as part of the check-in process, you will not be able to access your travel document information. If you decline to pay the security deposit required, you will not be able to access the villa and no refund will be issued. Assuming that you leave the villa in good condition, no damage or excess cleaning requirements have been found and reported back to Head Office and no car-charging fees have been incurred, Villa Plus will refund you within 28 days of your departure from the villa. If any damage or excess cleaning requirements have been identified, you will be notified separately by our teams. Please note that there may be occasions when our villa owners may additionally require a higher security deposit payment and you will be contacted by a member of our travel team, if this applies to your booking, to advise the amount and process.

Please note: We act as Principal, making single service bookings only. We do not offer package holidays and therefore the Package Travel and Linked Travel Arrangements Regulations 2018 ( "PTR's" ) will not apply to the service/s that you book with us.

To make a booking, you must complete the booking confirmation pages on our website. To confirm your reservation, you must pay the appropriate deposit (or full payment if booking within 12 weeks of arrival), as stated on the booking confirmation pages. Payment can only be made using the accepted credit or debit cards stated by us, via our online portal payment system https://my.villaplus.com/login. We do not accept payments by cheque or BACS. If you hold a UK bank account, there is an option to pay your balance by Direct Debit *

All products on https://www.villaplus.com/ are not an offer by us but an invitation for you to make an offer to us and our partners / 3rd party suppliers. We reserve the right to return your deposit and decline to issue a booking confirmation at our absolute discretion. If we are unable to accept your booking or there is any reason why we are unable to process your booking we shall return your payment immediately.

A binding agreement will only come into existence between you and us when we issue a confirmation invoice to the party leader. Until then we shall be under no liability to you whatsoever. Please note we accept no liability for any item/arrangement not confirmed on our invoice. If you believe that any details on the confirmation email invoice or any other documents are wrong, you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document or on the Villa Plus " Manage your booking " online portal called MyVillaPlus, immediately.

The balance of the villa price must be paid 12 weeks prior to departure or at the time of booking if within 12 weeks of arrival, unless a Direct Debit mandate has been set up with scheduled payment dates that are later than 12 weeks prior to departure, in which case payments are due in line with the Direct Debit schedule. If the Direct Debit mandate is cancelled, the balance of the villa price becomes due 12 weeks prior to departure If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you, in which case the cancellation charges set out in clause 2 below will become payable.

These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only.

* Direct Debit payments:

Once your deposit has been paid, you have the option to set up a direct debit to pay your balance, which can be actioned via our online portal " Manage your booking " called MyVillaPlus.

Where the final Direct Debit payment date is less than 84 days before departure, the maximum number of payments that can be made by Direct Debit is 12 and the final Direct Debit payment will be taken within 12 months of the booking date.

No interest or credit charges apply to the Direct Debit instalment payment scheme.

If you have set up a direct debit arrangement with Villa Plus, in the event that you subsequently wish to amend the booking, you can only do this via our Flexible booking policy - please view these separate terms before proceeding, in order to check that your booking is eligible.