Useful Information


This Useful Information, together with the Health & Safety section and Booking Conditions, and where you book your holiday through our website, our Website Terms of Use contained on our website, form the basis of your agreement with Villa Plus Ltd ("we" or "us"). They apply only to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform as applicable as part of our agreement with you. References to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

MAKING THE RIGHT CHOICE


Our role is to help you choose a villa and resort that is just right for you and your party. We invite you to ask our experienced and knowledgeable reservations staff as many questions as you need to and to tell us as much as possible about your particular holiday needs. Good research is important in finding the right villa and you can telephone us on 01727 836686 and we will help you through our website. We are open Monday to Thursday from 9am to 8pm, Friday from 9am to 6pm, Saturday from 9am to 5pm and Sunday from 10am to 6pm. We are open on bank holidays from 10am to 6pm. We will be closed on Easter Sunday and Christmas Day. Most calls are answered within 10 seconds.

CONSIDER A LARGER VILLA?


Our pricing structure is such that on some occasions, a larger villa compares favourably in price with a smaller villa. Visit our website at www.villaplus.com , which will greatly assist in increasing your choice of villas without necessarily increasing the price. Alternatively, please telephone us and we will discuss the options to help you make the right choice.

TICKETS/DOCUMENTS


Your travel pack will be e-mailed to you approximately 10 days prior to departure. This will include villa directions, all vouchers for purchased items, security codes and any further holiday information you will need. (Please check your junk/spam box as they are attachments, please print all documents and take them with you).

'VILLA ONLY' NON-PACKAGE RENTALS


If you would like a villa but wish to make your own travel arrangements, we will be pleased to take your booking on that basis - visit www.villaplus.com for villa only prices or call us for a quotation. All our usual extras are included in the cost, but, if required, cots, high chairs and extra beds are available at an extra cost. 10% of the villa only cost will be required as deposit at the time of booking unless within 12 weeks of departure when full payment is required. N.B. Where permitted, 1 extra bed is available per villa for an extra £30.00 per week, but only for a person that is 11 years old or younger.

FAMILY FRIENDLY


Children under the age of two on their return date are classed as infants and we can accommodate them for only £45.00 per week for the first week and £25.00 per week for subsequent weeks. They will not be entitled to their own seat on the plane but must sit on your lap. Reductions are available for children from 2-11 years inclusive. Infants are not counted towards the party size. We still count children in your party size thereby reducing the cost for each member of your party and ensuring that there are no under occupancy charges. This is worth considering when making comparisons with other companies' child reductions.

 
 

PACKAGE HOLIDAY PRICE INCLUDES

Return flights to your chosen destination.
Accommodation as specified.
The services of our experienced Villa Representatives.
The Maid service at your villa is twice a week, including your arrival clean in Algarve, Mallorca, Menorca, Costa del Sol, Costa Blanca, Lanzarote, Corfu, Kefalonia, Crete, Rhodes, Cyprus and Fuerteventura.

The Maid service in Tenerife, Turkey and Croatia is once per week, with towel changes twice per week, including your arrival day.
All linen except beach towels.
Weekly linen change.
A travel cot and high chair (where requested and detailed on your confirmation invoice).
VAT and the Airport Passenger Duty Tax, at current rates.
Airport taxes and passenger charges.
The Accidental Damage Waiver is non- refundable charge that helps us to cover costs caused by accidental damage whilst protecting you from any further additional charges. Please refer to our booking conditions for more information. Alternatively, where appropriate, a refundable Security Deposit is taken, normally between £250.00 and £650.00 but this can be more, depending on the villa.
 
 
 

HOLIDAY PRICE EXCLUDES

Transfers from/to the airport and to/from your villa.
Starter pack available on request. Each pack costs £35.00 and is suitable for 4 to 5 people.
No charge for Debit Cards issued in UK.
2% charge for payments made by Credit Card or Non UK Debit cards when paying online.
2.5% charge for payments made by Credit Card or Non UK Debit cards when paying by phone.
Travel/holiday insurance.
Hire cars.
 
 

CAR HIRE


It is not always essential to hire a car with our villas, but it is a great asset. We are able to offer special contract rates, which must be pre-booked in the U.K. To assist you in deciding if you need to rent a car on your holiday, we have categorised each villa as follows:

Car not required -

This is where you are close to, or in a resort centre and can walk to a selection of restaurants, mini-markets, shops, bars, and usually the beach.

Car useful -

This is where you can usually walk to some restaurants, a mini-market, and the beach within 20 minutes and where a car will enhance your resort experience.

Car essential -

This is where the villa location is not close enough to restaurants/bars to walk and where we believe your holiday will be restricted should you also have to walk to the beach.

CAR HIRE RENTALS


Conditions, as set out under the individual destination car hire pages, will apply. Please note, upon collecting your car you will have to sign a hire agreement with the hire company at which time you must leave a credit card imprint. This agreement will specify that you are responsible for certain failures / damage on the vehicle including, tyres, wheels, sump, clutch and the underside of the car. This is not covered by your CDW comprehensive insurance. Any additional or newly imposed Government Taxes or charges are not included in your arrangements with Villa Plus and are payable locally. Your agreement is between you and the car hire company and not with Villa Plus.

Each car group has a range of different makes and the cars are booked by group type and not specific vehicles. We reserve the right to substitute any car for a similar or superior group. If at the time of booking you are told the car group selected is on a request basis only this means that we are unable to confirm availability of the requested group until we have contacted our local supplier. In the event that our local supplier is unable to provide this car group we will then offer an alternative car group at the best price available. You will then be able to either accept the alternative car hire element of your booking or decline and make your own car hire arrangements. N.B. If it transpires that the "on request" car hire group is not available it will NOT be possible to then cancel the other elements of your CONFIRMED Villa Plus Holiday arrangements without incurring our published cancellation charges.

VILLA DESCRIPTION AND STANDARDS


A particular villa may be more expensive than others because of its size or proximity to a beach or other reason and not because of the standard of its furnishings. Many villas are decorated and furnished in different styles according to owner's tastes and the furniture will sometimes vary from the brochure or website pictures. Photographs are factual unless they have a caption 'this is an artist's impression'. This could occur when a facility was being constructed at the time the photograph was taken and the pictures on our website may not depict pool / table tennis tables but the house will feature them, unless they are not mentioned on the website. Because many photographs are taken during the winter some 'natural' aspects surrounding the house may have been enhanced. We wish to make it clear that we do not rent five star or luxuriously furnished villas. Our villas are well equipped, primarily as a second home or for holiday rentals. We provide self-catering accommodation and not hotel style facilities or services. Villas advertised with greater seclusion, does not mean they are totally private but they simply have more overall seclusion than most villas. We try to be accurate at all times. It is impossible to give a full description of our villas within this brochure or website. All the villas featured have been visited by us and it is important that you not only read the individual descriptions but also speak to us to obtain a better understanding of each villa and the surrounding area. You can also visit our website, www.villaplus.com which shows extra information and pictures about our villas, the surrounding areas, local beaches and places of interest.

VILLA AND MAID SERVICES


Villas are regularly maintained by a team comprising of a maid, gardener, pool man and the villa manager who oversees the property. The maid will usually visit up to twice per week, including your arrival day, unless stated otherwise. The times of hours may vary, as may the number of hours worked. Their duties are to make the beds, clean the floors and bathrooms and to do a limited amount of light cleaning. Towels should be changed twice weekly and bed linen once per week, including your arrival day. Linen is supplied.

It is important that the pool man, maid and gardener carry out their duties to look after the villas and, due to their work loads, the times of their visits cannot be fixed and may not always be convenient to everyone. We kindly ask for your co-operation when they visit.

WASHING MACHINES


Washing machines are for your benefit but may also be used by the maid for the villa laundry.

DISHWASHERS


Dishwashers are supplied in most of our villas. It is most important that you use the correct tablets. If you have purchased an arrival starter pack there are a few tablets to get you started and if you use the machine regularly, please purchase more.

STARTER PACKS


A starter pack can be purchased at the time of booking but we do not cater for particular demands / allergies. This pack is designed to allow light refreshments upon arrival should the shops be closed. A small number of dishwasher tablets will be provided and we ask that you purchase more should you use the dishwasher.

INTERNET, WIFI and TELEPHONE ACCESS


Please note that our villas do not have telephones. Information as to the nearest public telephone, which could be a considerable distance away, will be found in the villa book available at the villa. We recommend that clients take mobile phones in case of an emergency. Telephone services in Europe do not always have the constant quality of that in the UK and some resorts depend on local dial up internet.

WIFI is a method of sharing broadband internet via a radio signal and this can have limitations, particularly in populated residential areas where signals may overlap resulting in interference. Where advertised we have installed WIFI in a number of our villas. The methods of doing this vary between different resorts and individual villas and are a combination of fixed line, mobile data routers or local rebroadcasting systems in the individual villas or shared between adjacent properties. It should be noted some villas are constructed with very thick walls and the layout and style of construction may prevent the signal from being received in all areas of the villa, in this case we have located the router where the best possible signal is available and very occasionally this may not be in a communal area of the villa, i.e. the router may be located in a bedroom.

It should be noted that we cannot offer a service which would be comparable to what is widely available in the UK. Specific limitations are detailed below.

  1. Just as in the UK, broadband speeds vary depending on demand. Restrictions may be introduced by the service providers based on, but not limited to, technical issues and/or high demand. We have no control over these restrictions.

  2. Websites providing video streaming services such as YouTube and film/TV services such as Netflix, which require high data consumption will not be available.

  3. Video film downloads will not be available.

  4. Online video gaming will not be available.

  5. Video calling services such as Skype or Apple Face Time are unlikely to work well.

  6. Services offering Remote Desktop type facilities are unlikely to function in a manner which would allow the internet/Wi-Fi connection to be used for work or educational purposes.
Whilst we will endeavour that you can make the maximum use of the service afforded, we are not in a position to guarantee;

a) The availability of the service at all times.

b) The speed at which information may be transmitted or received via the service; or

c) That the service will be compatible with your equipment or any software which you use.

Villa Plus accepts no responsibility for the loss of any internet connection or service or any subsequent consequences thereof, and we will not offer any compensation for the same. Your use of the service must not be unlawful or otherwise inappropriate and we have no responsibility for, or control over, the information you transmit or receive via the service.

AIR CONDITIONING/HEATING


Many villas include air conditioning/heating in the bedrooms as standard. Please see the individual villa descriptions. Most air conditioning has some form of management system. Some units work on a timer or on a break switch that will turn the unit off if a window or door is opened. Other units may be fitted with an “eco sensor” which would deactivate the unit when no movement is detected in the room during the day time. Please consult the villa manual for full details. Subject to our booking conditions, Villa Plus cannot be responsible for any non operational time which is out of our control. Units, where not fitted, may be hired and paid for locally.

SMOKING


Smoking is not permitted in any of our villas and we would request that you only smoke outside the villa. Please do not leave cigarette stubs in the garden.

ELECTRICITY


With the exception of Cyprus (where UK plugs can be used), the Electricity supply in the villas is 220 AC with continental twin plugs. Please remember to bring an adaptor when taking any electrical items with you. Your villa electricity supply is not always as constant as in the UK. You may find that the electricity will "trip off" if too many appliances are used at once. If this happens, simply turn off some appliances and reset the main fuse box (the location and full details will be in the villa manual). Please be careful, as it can get very dark and if in doubt, please contact your Villa Representative.

BREAKAGES/VILLA CONDITIONS


(a) Accidental Damage Waiver (ADW)
Most bookings will incur a non-refundable charge called an Accidental Damage Waiver (ADW). This will be added to your confirmation invoice and is payable with your holiday balance. The ADW is used to cover accidental damage that may occur at the villa and is calculated dependent on departure date and the size of villa. This waiver has maximum limits for damage caused to any part of the property or its facilities but excludes negligence and vandalism. Please see below scale of applicable maximum limits of cover.

1-2 bedrooms - £800
3-4 bedrooms - £1200
5 bedrooms - £1500
6 or more bedrooms - £1800


For any accidental damage that exceeds the values set out above, we reserve the right to invoice you for immediate payment.

NB: Single-sex parties or parties under the age of 25 years are subject to a Security Deposit (instead of the ADW charge).

(b) Security Deposit
Some villas have a Security Deposit of £250.00 to £650.00 or more (instead of ADW), which is used to protect villa owners or local suppliers against breakages, loss, damage, unpaid local charges, additional housekeeping and any other charges. The cost of the Security Deposit will be included on your confirmation invoice and payable with your holiday balance. This amount will be refunded to you within 4 weeks of your return date less any damage, losses, unpaid bills etc. In the event of substantial damage/abuse to a villa you will have to leave and find alternative accommodation at your own cost. Should the Security Deposit prove inadequate to fully cover any costs that arise, then we reserve the right to invoice you for immediate payment. (See also, Behaviour, in our booking conditions)

(c) Single Sex or Young Parties
All single sex and/or young parties will be charged a Security Deposit, which will be included on your confirmation invoice and is payable with your holiday balance. Our owners require us to charge the following levels for single sex and/or young parties:-

* Any all female groups between 18-25 years will pay £100.00 EACH or by the maximum number of beds, whichever is greater

* Any all male groups between 18-25 years will pay £150.00 EACH or by the maximum number of beds, whichever is greater

* Any all mixed groups between 18-25 years will pay £100.00 EACH or by the maximum number of beds, whichever is greater. This amount will normally be refunded to you within four weeks of your return date, less any deductions if applicable. Should the Security Deposit prove inadequate to fully cover any costs that arise, then we reserve the right to invoice you for immediate payment. (See also, Behaviour, in our booking conditions)

N.B. On behalf of our owners, we reserve the right to charge a Security Deposit for any booking or to increase the level of Security Deposit.

CHECK-IN/CHECK OUT


Villas are booked from 1pm on your arrival day until 10 am on your departure day. It can take considerable time to clean a villa on changeover days and the maid may still be tidying up should you arrive before 4pm. On your departure day the maid may arrive at your villa as early as 8 am.

The ground surface inside and outside the villa may be wet due to the maid cleaning them on your arrival, departure and any other day when maid service is carried out. Be aware of the ground condition at all times and be cautious by taking the necessary steps to ensure your safety and especially that of children and the elderly. At other times, ground areas open to the elements or subject to dousing in water from the swimming pool may be wet and caution is required at all times.

LEFT LUGGAGE


Flight arrivals and departures in our resorts are spread throughout the day and as you have to leave your villa by 10am there is often a long wait before your homeward flight. We have arranged left luggage facilities in most of our resorts. If you wish to use this facility you must pre book this with your Villa Representative. Although usually secure, we cannot be responsible for any luggage left in this manner. Where taxi transfers have been booked, it is normal practice for the taxi to collect clients at the left luggage facility and take them to the airport. It is the client's responsibility to get to that facility with the luggage. Our Villa Representatives will also be able to suggest showering facilities or hotel rooms where available, but these must be paid for by the client locally.

EXTRA BEDS, COTS, HIGH CHAIRS AND CHILDGATES


In most of our villas we can allow an extra bed, which is usually a fold up Z-bed and is for a child up to the age of 11 years old only. Where a villa is rented with an extra bed, for example 6 adults and 1 child, in a 3 bedroom villa, it does not necessarily mean that the amenities of the villa will allow for the extra child. Cots, high chairs and Z-beds are provided at no additional charge for all package holidays. If booking a villa only Single Component rental, there is a charge of £30.00 per week for an extra bed, £10.00 per week for a highchair and £20.00 per week for a cot. Most cots provided are of the 'travel' type. Linen is supplied.

Childgates are available free of charge, where it is possible to fit these in individual villas. Please ask our reservations team if your chosen villa can have a childgate fitted, at the time of booking.

BARBECUES


All our villas have barbecues and where possible they are brick built. It is not normal in southern Europe to clean barbecues and it is not the maid's responsibility to do so. Therefore, we kindly ask guests to leave them in a reasonable and useable condition. We have asked owners to supply cleaning implements.

DRIVING


With the exception of Cyprus, as in most continental countries you drive on the right-hand side and overtake on the left. Like the UK, in Cyprus you drive on the left hand side. Please note that from 8 June 2015 the paper part of UK driving licenses has been abolished. If you are hiring a car you will need to obtain a ‘check code’ from the DVLA no more than 21 days before picking up your car. Please visit https://www.gov.uk/view-driving-licence for more information.. Minimum driving age is 21 years except Cyprus where drivers aged under 25 years old can only hire a car if they have three years experience. Whilst driving, you are required by law to have your driving licence, identification with photograph (for British Citizens please use a passport), spare spectacles (in Spain only), and the car rental documentation given by the car company.

SWIMMING POOLS


See also the Health & Safety section of this website for other important information about swimming pools.

JACUZZI AND SPA FACILITIES


Please note that Villa Plus does not feature jacuzzi, whirlpool, spa or hot tub facilities, either in villa baths or swimming pools, nor as a separate facility in any villas featured on our website or in our brochure. As it is not always possible to remove a jacuzzi type facility which has been installed by the villa owner prior to contracting the villa as a holiday home, some images of the villas may depict a jacuzzi type facility, however these units will not be operational.

TOURIST BOARDS


The Portuguese Tourist Office is located at 11 Belgrave Square, London, SW1X 8PP. Tel: 020 7201 6666. Website: www.portugaloffice.org.uk

The Spanish National Tourist Office is located at 79 New Cavendish Street, London W1W 6XB. Tel: 020 7486 8077. Website: www.spain.info

The Greek National Tourist Organisation is located at 4 Conduit Street, London, W1S 2DJ. Tel: 0207 495 9300. Website: www.gnto.co.uk

Cyprus Tourism Organisation is located at 17 Hanover Street, London,W1S 1YP, UK Tel: 0207 569 8800. E-mail: visitcyprus@cto.org.cy Website: www.visitcyprus.org.cy

The Turkish Culture & Tourism Office is located at 4th Floor, 31-32 St James's Street, London, SW1A 1HD. Tel: 0207 839 7778 E-Mail info@gototurkey.co.uk Website: www.gototurkey.co.uk

The Croatian National Tourist Office is located at No.1 Farriers Yard, 77- 85 Fulham Palace Road, London, W6 8JA. Tel 0208 563 7979 E-Mail info@croatia-london.co.uk

TVs


We have installed Television systems in all of our villas which offer several English speaking channels. The methods of doing this vary between different resorts and villas and are a combination of Digital Satellite or Cable; offering either Limited Sky, Freeview and Freesat packages. Additionally, some villas may also receive terrestrial stations which feature local channels. BBC and ITV will only be available where specifically mentioned under the individual Villa Facility List. Due to certain circumstances such as, but not limited to, changes in Satellite orbit, atmospherics, weather conditions, location of villa we cannot always guarantee access to all the channels all of the time. Satellite signals may fail to operate for various reasons in any one of our resorts and at any one time and when this occurs we will have no liability in these circumstances which are beyond our direct control.

DVD


A DVD player will be provided in your villa so you can bring UK DVDs with you to watch. A selection of DVDs are also provided in our Very Villa Plus program.

POOL/BILLIARD TABLE


A Pool/Billiard Table will be provided at most of our villas (see individual villa descriptions for full details) and their location will depend on the property layout. Where located outside, the cloth on the playing surface of the pool / billiard table may become faded by the sunshine.

PASSPORTS AND VISAS


It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.

For more information about your chosen destination and for latest travel advice we recommend that you also refer to the Foreign and Commonwealth Office at www.gov.uk/foreign-travel-advice

British Citizens holding a full British Passport do not need a visa to enter EU member states. Please note, British nationals do need a visa to enter Turkey. For more information see below. If in doubt as to whether you need a visa, the telephone number of the Portuguese Consulate General is 020 7291 3770. The Spanish consulate visa information is on 09065 508970. The Greek consulate visa information is on 09065 508983 and the telephone number for consular section of Cyprus High Commission is 0207 629 5350. The Turkish Consulate Visa information is on 020 7591 6900. Some visas can take up to 4 weeks or longer to issue. Unless already on a parent's passport, children/ infants need their own passport. Anyone 16 or over on their return date must have their own passport. Anyone aged under 18 must be travelling with an adult aged 18 or over and/or provide information as required by the local authorities. Villa Plus accepts no responsibility for clients refused entry to their destination due to incorrect documentation. (See also clause 13 of our booking conditions)

British nationals need a visa to enter Turkey. For more information please visit www.gov.uk/foreign-travel-advice/turkey

From 10 April 2014, it will not be possible to get a visa on arrival in Turkey. If you're arriving in Turkey after that date, you will need to get an e-visa online before you travel. For further information, a list of FAQ's and how to apply for the e-visa, please visit the Turkish Foreign Ministry website: https://www.evisa.gov.tr/en/info/what-is-e-visa

www.evisa.gov.tr/en/

MISSED FLIGHTS



Villa Plus will not be held responsible for any liability should you miss your flight due to not checking in at the correct time. Should you miss your flight, Villa Plus will endeavour to make alternative arrangements to fly you to your destination. Any extra charges must first be paid to Villa Plus. There is no guarantee that we can arrange this.

CURRENCY


The local currency in Portugal, Spain, Greece and Cyprus is the Euro. The local currency in Turkey is the Turkish Lira. The local Currency in Croatia is the Croatian Kuna.

OUR HOLIDAY GUIDE


The information contained within our Holiday Guide does not form part of our contract with you.

CREDIT / DEBIT CARD PAYMENTS


At the time of booking there is no charge for payments made by debit cards issued in UK.

At the time of booking a charge of 2% will apply for payments with a credit card (Visa, MasterCard or American Express) or non UK debit cards if paying online.

At the time of booking a 2.5% charge will apply for payments with a credit card (Visa, MasterCard or American Express) or non UK debit cards if paying by phone.

The percentage charged at the time of booking will be applied if you choose to pay your outstanding balance by credit card or non UK debit card. We have to make a charge due to the increase in balance payments by credit cards over the last few years. We do not accept payments by 'charge cards' such as Diner's Club.

WEATHER


Our resorts enjoy many more sunny days than the UK but occasionally it does rain heavily. The villas are not naturally suited to poor weather conditions which may result in temporary water ingress into the villa, water marks appearing on ceilings or walls or dampness.

FESTIVALS


Local festivals are held throughout the year in many of our destinations and although they can be enjoyable, there may be extra noise late at night in certain areas. Shops, banks, bars, restaurants, roads and other facilities may be closed.

COASTLINE


No coastline in Europe is private and it may be possible for the general public to access and walk along some coastlines including those that may be adjacent or close to our villas.

PREGNANCY AND INFANTS


Some airlines do not allow pregnant woman who are 28 or more weeks pregnant on the date of return to fly. Other airlines have variations on this rule between 28 and 32 weeks, allowing travel with a doctor's certificate. If you are showing signs of pregnancy, our advice is to take a doctor's certificate with you even if you are less than 28 weeks pregnant on your return date of travel.

Airline tour operators can substitute different airlines for a flight and it may be that each airline has a different rule regarding travel. Should you not be able to travel our normal cancellation charges will apply. Our advice is to be wary when travelling more than 28 weeks pregnant. Many airlines do not allow infants to travel under the age of two weeks old.

BEING AWAY FROM HOME


Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.



Water and electrical supplies can be erratic, especially during the months of June, July, August and September and during thunderstorms. There are many more electrical items in each villa these days, and these can cause the trip switches to turn the supply off when used in conjunction with each other. Ensure that you know where the trip switches are when you arrive. Heavy rainfall and high humidity can, within a short spell, mar the appearance of some paintwork and cause flaking. Additionally high salt content in the sea air and a prevailing off shore wind can act as a catalyst in the oxidisation process, particularly on some island resorts such as Menorca, which can very quickly tarnish the appearance of external metal work.

Water Supply


The vast majority of residential villas are fitted with a traditional sized water tank of 150l capacity, so once the hot water supply has been used up, there will be some delay whilst the water tank refills. This is standard in most domestic properties and larger parties may therefore have to stagger showers. Hot water supply will also be dependent on simultaneous water usage, such as washing machines, dishwasher, showers etc.

Obtaining service engineers abroad is a little different to the UK. The response time is often better than at home, but on occasions they may not be able to attend to a problem on the same day that it is reported. We will always try our best to rectify any problems reported to us as soon as possible.

Portugal, Spain, Greece, Cyprus, Turkey and Croatia are no different to most southern countries when it comes to occasional problems with unwanted bug intrusions, for example, ants, mosquitoes, cockroaches and other insects. You may also see local unwanted wildlife by your villa. Their presence does not reflect the condition of the villa, it is simply a reflection of holidaying in a warm country or in a villa close to or in the countryside. Taking care to cover and clear up food, especially dropped crumbs, can help the situation. We would ask you not to feed any stray animals, as they may become a nuisance and return to the villa even after you have returned to the U.K. Additionally dogs tend to sleep during the day and bark at night. Local attitudes to animals/pets differ to the UK. Also motorbikes being driven without silencers are not uncommon

SECURITY


Sensible precautions should always be taken. Do not leave windows and doors open when you leave the villa, are by the pool or go to bed. Please use the safe provided to store any valuables, including passports and air tickets. All our villas have safes, with the exception of villas located on a complex (where the safe at reception should be used) however some safes are small. If you do not use the safe provided you may invalidate any insurance claim that you may have. Most villas have an alarm and security lights. Use the alarm when you leave the villa. Your holiday villa may not have the same high level of security as you might have in your own home and we firmly recommend that you do not take any items of great value with you but if you do, ensure that these items are adequately insured. Most travel insurance policies have limitations placed on them with regard to money and valuables - please read your policy carefully. Do not take large amounts of cash with you. When changing traveller's cheques check out a couple of Banks and exchange bureaux as rates may vary. You can also use most credit or debit cards to obtain cash from cash point machines, using your card and pin number. We do not offer compensation resulting from activities of theft or accept any liability for such matters.

Finally, please remember that should anything go wrong with your villa it must be reported to our local Villa Representatives as soon as possible. They are there to help you and to try to make your holiday as enjoyable as possible. You can contact one of our Villa Representatives on their mobile telephone via your mobile or from a pay-phone/restaurant.

SPECIAL NEEDS AND REQUIREMENTS


Our villas may not be ideally suited for clients with disabilities although some are more suitable than others. If you have a disability and need specific answers to specific questions, then you must ensure that this has been put in writing to us and that we have included these details on your final confirmation/invoice. We are unable to take any responsibility for the lack of suitable facilities without knowing your requirements. To help us help you, please ask for a copy of our Checklist for Disabled or less mobile clients. (See also clause 14 of our booking conditions).

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