Does the website show all availability?
Yes. Our website show live availability and is up to date with the best prices.
Can you hold a villa off sale?
No, sadly we can’t hold “options” as the website is live.
Can I book by phone?
You have to complete the booking pages online, but if you need help with the booking you can call us on 01727 836686.
What financial protection does my holiday have?
Villa Plus are fully ATOL and ABTA bonded, meaning your money is 100% safe and you can book with confidence. For more information please visit our ATOL and ABTA page.
Infants and new-borns - I have a baby on the way!
Congratulations! Infants should be added to the booking when they are born and have been named.
Child seats for Car Hire or Transfers - do I need to bring my own?
Most suppliers provide child seats; please check on the villa page under ‘Car hire’ and ‘Transfers’
Can I add Car Hire, or transfers after booking?
Of course! All optional extras can be added at a later date - subject to availability - but don’t wait too long as car hire groups, for example, can sell out! Call our reservations team to make a booking.
How do I book a low deposit holiday?
Some airlines require full payment at the time of booking, however we may be able to help find an option which means you only have to pay a 10% deposit. Please call our reservations team for more information on 01727 836686.
Will you take the balance automatically?
No, for security reasons we don’t hold credit or debit card details. We’ll remind you when the balance is due.
When is my balance due?
The balance for your holiday is due 12 weeks prior to departure.
How do I pay my balance?
The balance can be paid by using the link on your invoice, or by making payment over the phone. Please note that there is an extra charge of 0.5% for bookings made over the phone with credit cards. We also accept cheques made payable to Villa Plus Ltd (with your holiday reference quoted on the back) or bank transfers. Please contact us for our bank details.
Can you arrange assistance at the airport?
Yes, let us know your requirements and we will make the appropriate arrangements, such as wheelchair assistance, on your behalf.
Can I book a bicycle/surfboard/golf clubs or other special luggage on my flight?
Yes, this is done directly with the airline.
I have already submitted my passport information directly to the airline - do I still need to complete your link for the information?
If you have already submitted your passport details directly with the airline, there is no need to submit the details again on the link provided.
What is ADW for?
Most villas have a non-refundable charge of £9.00 per person for Package Holidays and £18.00 per bedroom for Villa Only bookings. This charge, known as Accidental Damage Waiver (ADW), will be added to your confirmation invoice and is payable with your holiday balance. The ADW is used to cover accidental damage that can occur up to the value of £ 300.00 per bedroom. This waiver excludes negligence and vandalism. For accidental damage that exceeds the value of £ 300.00 per bedroom, we reserve the right to invoice you for immediate payment. (See also, Behaviour, in our booking conditions)
Why am I being charged a security deposit?
For single sex and/or young parties, a security deposit of £100.00 to £150.00 per person will be charged in place of the ADW. On selected villas, the ADW is NOT applicable and we have a Security Deposit of £250.00 to £650.00, which is payable with your holiday balance. All security deposits will be refunded within four weeks of your return date, less any deductions, if applicable.
We have a disabled person in our group, can we still book a Villa holiday?
Yes, simply advise us of your needs and the suitability of a villa can be checked prior to booking.
My names appears differently on my passport (this includes middle names, incorrect titles and hyphenated names). Is this important?
Don’t worry, names with apostrophes, hyphens, titles and middle names are not required for your booking. It is important that first and surnames are spelt correctly and appear as they do on your passport.
Members of our travel party want to fly from different airports. Can this be booked through Villa Plus?
Yes. At the beginning of the booking process please select the airport where the majority of your party will be flying from. Once you have found the villa and gone through to the booking page you can then amend the flights. At this stage you are able to add a second or third flight option for any passengers who wish to travel from a different airport.
There are not enough beds shown for the maximum occupancy for the villa. Why is this?
The additional bed is a Z-bed, which we recommend to be used for children up to 12 years old.
I would like to stay in two different villas during my stay. How can I book this?
You can book a twin-centre holiday with Villa Plus. To do this book the first villa for one week and then select the pay by phone option. Our reservations staff will call you back during opening hours to amend your booking.
I have been given the option to phone by phone only and cannot complete the booking online. Why is this?
There could be two reasons for this. Firstly, bookings with flights for 10 or more passengers are treated as a group booking by airlines. This means that we have to contact the airline to reconfirm prices and availability. Our reservation staff will call you back and confirm this information to you. Secondly, booking where a passenger requires special assistance will be contacted by phone to determine that the villa is suitable for your requirements.