If I make a Villa only booking can I add flights at a later date?
Yes, we would be happy to change a villa only booking to a package booking. A package holiday also gives you the extra protection of our ATOL licence, subject to flight seat availability.
We have someone that would like to join us; can I add them to my booking?
Extra guests can be added at a later date as long as the occupancy is not exceeded. For ‘villa only’ bookings there is no charge. For package holidays another flight can be added to the booking for the extra person. Alternatively if they want to get their own flights there is an administration fee to add them to the booking.
Can I add someone to my booking?
Yes, extra guests can be added at a later date as long as the villa occupancy isn’t exceeded. For ‘villa only’ bookings there’s no charge. For a flight inclusive holiday we would be happy to recalculate the “package” price, subject to flight availability. Alternatively, if the additional person wanted to organise their own flights, we simply charge a small joining fee.
Can I add cots and highchairs to my booking?
Cots of the travel type, cot linen and high chairs are provided at no extra charge for package holidays, however, there is a charge if booking a villa rental only. Our cots and high chairs all meet EU standards.
Can I add an extra bed to my booking?
An extra bed can be provided for some of our villas, however it is usually a fold-up Z-bed type and more suited to children. Bear in mind that the villa’s amenities will not necessarily allow for an extra person. There is no charge for an extra bed for package holidays, however, there is a charge if booking a villa rental only.
Can I add extras to the Villa after my booking?
All optional extras can be added at a later date, subject to availability - but don’t wait too long as car hire groups, for example, can sell out!
I have a late flight, can I organise a late check out?
Check out is 10am as the maid needs to prepare the villa for the next arrival. However, we have an agreement in place in most of our destinations where you can leave your luggage. Please speak to your local representative when in resort and they’ll be able to advise you accordingly.
Can I book seats or extra leg room if my flights are booked through you?
Pre-book and extra leg room seats can be booked by you direct with the airline after the flights have been confirmed, by quoting your flight reference.
Can I pre book seats or extra leg room on my flight?
Yes, subject to availability. With most airlines you can do this directly on their own websites using the airlines flight reference which we will detail on your confirmation invoice.
Will you take the balance automatically?
No, for security reason we don’t hold credit or debit card details. We’ll remind you when the balance is due.
How do I pay my balance?
The balance can be paid by using the link on your invoice, or by making payment over the phone. We also accept cheques made payable to Villa Plus Ltd (with your holiday reference quoted on the back) or bank transfers.
Can you arrange assistance at the airport?
Yes, let us know your requirements and we will make the appropriate arrangements, such as wheel chair assistance, on your behalf.
Can I book a bicycle on my flight?
Yes, this is normally done directly with the airline.
Can I have the pool heated if I pay during July/Aug?
No, during the hot months of July and August the pool heaters would offer very little or no benefit so they’re switched off in line with our eco policy.
Are there arrangements in place to leave the luggage if I have a late flight and have not booked a hire car?
We have agreement in place in most of our destinations where you can leave your luggage. Please speak to your local representative when in resort and they will be able to advise you accordingly.
I need to cancel my holiday what should I do?
We’re sorry to hear that you’re unable to travel as planned. Please email notification to firstname.lastname@example.org
I have already submitted my passport information directly to the airline - do I still need to complete your link for the information?
If you have already submitted your passport details directly with the airline, there is no need to submit the details again on the link provided.