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Frequently Asked Questions


Does the website show all availability?
It sure does, our web site is live and shows all available dates and prices.
Can I book by phone?
Yes, you’ll have to complete the booking pages online but you will given an option to “pay by phone” if you prefer.
Can you hold a villa off sale?
No, sadly we can’t hold “options” as the website is live.
What is the luggage allowance?
The luggage allowance depends on the airline you‘re travelling with. Most airlines have 20kg per person. This will be confirmed on your invoice.
Infants and new-borns - I have a baby on the way!
Congratulations! Infants should be added to the booking when they are born and have been named.
Can I change the arrival day of a Villa?
The changeover days for our villas are not moveable. You are more than welcome to book a villa for one, two, three or four weeks and arrive later or depart earlier, but the price will be calculated for the full one, two, three or four week duration.
Can I add Car Hire, or transfers after booking?
Of course! All optional extras can be added at a later date - subject to availability - but don’t wait too long as car hire groups, for example, can sell out!
What is ADW for?
Most villas have a non-refundable charge of £9.00 per person for Package Holidays and £18.00 per bedroom for Villa Only Single Component bookings. This charge, known as Accidental Damage Waiver (ADW), will be added to your confirmation invoice and is payable with your holiday balance. The ADW is used to cover accidental damage that can occur up to the value of £ 300.00 per bedroom. This waiver excludes negligence and vandalism. For accidental damage that exceeds the value of £ 300.00 per bedroom, we reserve the right to invoice you for immediate payment. (See also, Behaviour, in our booking conditions)
Why am I being charged a security deposit?
For single sex and/or young parties, a security deposit of £100.00 to £150.00 per person will be charged in place of the ADW. On selected villas, the ADW is NOT applicable and we have a Security Deposit of £250.00 to £650.00, which is payable with your holiday balance. All security deposits will be refunded within four weeks of your return date, less any deductions, if applicable.
We have a disabled person in our group, can we still book a Villa holiday?
Yes, simply advise us of your needs and the suitability of a villa can be checked prior to booking.
Who do we call in an emergency when we are on our holiday?
There are dedicated service centres at each of our destinations for round the clock support, meaning your villa representative is just a local phone call away. Contact numbers will be in the travel documents (emailed approximately 10-14 days prior to departure). Don’t forget to take your travel insurance policy details!
If I make a Villa only booking can I add flights at a later date?
Yes, we would be happy to change a villa only booking to a package booking. A package holiday also gives you the extra protection of our ATOL licence, subject to flight seat availability.
We have someone that would like to join us; can I add them to my booking?
Extra guests can be added at a later date as long as the occupancy is not exceeded. For ‘villa only’ bookings there is no charge. For package holidays another flight can be added to the booking for the extra person. Alternatively if they want to get their own flights there is an administration fee to add them to the booking.
Can I add someone to my booking?
Yes, extra guests can be added at a later date as long as the villa occupancy isn’t exceeded. For ‘villa only’ bookings there’s no charge. For a flight inclusive holiday we would be happy to recalculate the “package” price, subject to flight availability. Alternatively, if the additional person wanted to organise their own flights, we simply charge a small joining fee.
Can I add cots and highchairs to my booking?
Cots of the travel type, cot linen and high chairs are provided at no extra charge for package holidays, however, there is a charge if booking a villa rental only. Our cots and high chairs all meet EU standards.
Can I add an extra bed to my booking?
An extra bed can be provided for some of our villas, however it is usually a fold-up Z-bed type and more suited to children. Bear in mind that the villa’s amenities will not necessarily allow for an extra person. There is no charge for an extra bed for package holidays, however, there is a charge if booking a villa rental only.
Can I add extras to the Villa after my booking?
All optional extras can be added at a later date, subject to availability - but don’t wait too long as car hire groups, for example, can sell out!
I have a late flight, can I organise a late check out?
Check out is 10am as the maid needs to prepare the villa for the next arrival. However, we have an agreement in place in most of our destinations where you can leave your luggage. Please speak to your local representative when in resort and they’ll be able to advise you accordingly.
Can I book seats or extra leg room if my flights are booked through you?
Pre-book and extra leg room seats can be booked by you direct with the airline after the flights have been confirmed, by quoting your flight reference.
Can I pre book seats or extra leg room on my flight?
Yes, subject to availability. With most airlines you can do this directly on their own websites using the airlines flight reference which we will detail on your confirmation invoice.
Will you take the balance automatically?
No, for security reason we don’t hold credit or debit card details. We’ll remind you when the balance is due.
How do I pay my balance?
The balance can be paid by using the link on your invoice, or by making payment over the phone. We also accept cheques made payable to Villa Plus Ltd (with your holiday reference quoted on the back) or bank transfers.
Can you arrange assistance at the airport?
Yes, let us know your requirements and we will make the appropriate arrangements, such as wheel chair assistance, on your behalf.
Can I book a bicycle on my flight?
Yes, this is normally done directly with the airline.
Can I have the pool heated if I pay during July/Aug?
No, during the hot months of July and August the pool heaters would offer very little or no benefit so they’re switched off in line with our eco policy.
Are there arrangements in place to leave the luggage if I have a late flight and have not booked a hire car?
We have agreement in place in most of our destinations where you can leave your luggage. Please speak to your local representative when in resort and they will be able to advise you accordingly.
I need to cancel my holiday what should I do?
We’re sorry to hear that you’re unable to travel as planned. Please email notification to info@villaplus.com
I have already submitted my passport information directly to the airline - do I still need to complete your link for the information?
If you have already submitted your passport details directly with the airline, there is no need to submit the details again on the link provided.
How do I collect the keys to the villa?
The keys are in a lock box at the villa. The code and location of the box will be in the travel documents emailed approximately 10-14 days prior to departure.
Child seats for Car Hire or Transfers - do I need to bring my own?
Most suppliers provide child seats; please check on the villa page under ‘Car hire’ and ‘Transfers’
What kind of travel documents will I receive if the airline ticketless?
You’ll receive; directions, details of the villa key lockbox, safe and alarm, taxi transfers, car hire (if booked), contact numbers for your representative. For certain airlines an E Ticket will be posted. If the airline is ticketless this will be stated on your invoice together with the flight reference to quote at the check in desk. 10 to 14 days prior to departure we will email you comprehensive details of your holiday including; directions, key box codes, safe codes, alarm codes, car hire vouchers (if booked) and transfer instructions (if booked). For certain airlines an E- Ticket will be posted. If the airline is ticketless this will be stated on your invoice together with the flight reference to quote at the check in desk.
When will I receive my travel arrangements?
Approximately 10-14 days prior to departure. Please keep an eye on your email inbox.
Will I receive anything by post?
Luggage labels and a EuroStretcher Card will be sent by post. For certain airlines an E-Ticket will be posted.
What time can I check in?
You can check in to the villa at 1pm, although it should be noted that the maids may still be cleaning should you arrive before 4pm.
What’s the checkout time?
10am is the check out time.
Will we be met at the airport?
I’m afraid we don’t provide that service. However, you will have our representatives contact details on your documentation should you need any advice or assistance.
Do you have staff in resort?
We do indeed; there are dedicated service centres at each of our destinations for round the clock support, meaning your villa representative is just a local phone call away. Any advice or assistance and visits can easily be arranged. Contact numbers will be in the travel documents emailed approximately 10-14 days prior to departure.
I’m arriving late; will a starter pack be useful?
Our starter Pack is designed to provide basic necessities and sufficient food for a light snack and will be useful if you arrive late at the villa.
Will the Villa have a washing machine?
Normally our villas have washing machines and this will be mentioned under the ‘Facilities’ list on the villa page.
Will an iron and ironing boards be available?
Yes, they are available at the villa.
Where can I see the facilities that my Villa has like WiFi or Air Con?
You can find these on the villa page on our website.
Do I need to bring my own hairdryer?
There are normally 2 hairdryers in the villa.
I can see there are only a few sunbeds in the photos, will there be enough for everyone?
There will be enough sunbeds for everyone so you can all work on your tans!
Will there be enough outside dinning seats for everyone on our booking?
Yes, there will be enough outside dining seats for everyone so you can all enjoy a barbecue together!
Will there be toilet paper already at the Villa?
There will be a small supply of toilet paper at the villa when you arrive.
Are linen and towels provided?
Linen and towels are provided. However, you will need to take your own poolside/beach towels.
Will the villa be cleaned during our stay?
There will be a light clean at least once during the week.
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British Travel Awards 2013